dead pixel, M1710

x in the city

I got a pretty high spec xps last october.

since then I had several calls to dell with problems.

glitching on screen- tech changed screen and mobo.

wifi went kaput - got new wi fi card.

hard drive went - got new hard drive (but this was my fault for shutting the computer down...:p)

now, I am quite happy with the laptop itself, it performs pretty perfect and cost alot of cash. but I got the new hard drive just today and the dell xps support is second to none.

I noticed quite a bit ago a dead pixel on the screen. just now I had another look, it shows up on a white back drop, I tried to touch it up with my finger to bring it back to life but nada, its a relatively small dead pixel. but still there none the less.

You would hardly notice it in fairness, I mean to an outsider the screeen looks perfect.

should I get onto dell (again) for this?!

majiktripp

I doubt Dell would replace it straight up, I believe there has to be a minimum of 5 dead/stuck pixels to warrant a unit "defective". Try your luck sure, the worst they can say is no.

Alanstrainor

I believe they will only replace it if there are 4 or more? could be 3, but they generally wont change the screen for the sake of one dead pixel though. I'd still give them a buzz and see what they say, since you've had to go back to them a lot with various problems they might be nice!

odin_ie

If the laptop has 3 f ups, they will look at giving you a replacement. They did with my M1330

x in the city

what constitutes a 'pixel'? considering the resolution of this screen and the cost, one pixel would probably be miniscule in size and the 'dead pixel' im referring to could contain say 10 actual pixels!?

IrishKnight

You could try the following link...

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor

Just throwing it out there...