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Connecting NTL -am I doing it right

  • 19-05-2008 11:23pm
    #1
    RATM
    Closed Accounts Posts: 3,591 ✭✭✭


    Hi asking this for a friend who is not technologically minded ( and neither am I it seems )
    6 months ago they had NTL basic package and then her flatmate moved out with his Xbox, Video, etc and left them with just the 4 basic free channels. As far as she knows no NTL guy ever came out to disconnect it so it should still be on. I popped around last week and tried to tune it in for her but no joy....

    So can you tell me if I did it right? The cable box on the wall seems to be one of the newer ones ( not exactly square in shape and it has 2 metal connector bits coming from it, mine at home is an older one and only has one ) Anyway I ran the wire from one of the connectors direct to the TV, no joy when tuning, then I ran it to the rabbit ears and another wire from that to the TV, still no joy. Is it the case that there needs to be a yet another wire running from the second connector on the box? If so where to or what is the configuration?

    Finally is it possible for NTL to disconnect these newer boxes remotely? If it is that might explain the problem? The landlord looks after the NTL bill and she never really sees him so no way of finding out for sure if it was disconnected but if they can do it remotely then I guess its possible....


Comments

  • #2
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,341 Mod ✭✭✭✭bk


    Well, normally you get 17 channels on NTL analogue. It sounds like the NTL service has been cut off and she is just receiving the basic channels.

    She needs to get a copy of the NTL bill from the landlord, to check what she is paying for and call NTL to sort it.

    A couple questions that might shed some light:
    - Roughly how many channels did they previously get? 17 versus 80
    - Did they have a NTL box and remote or did it just go straight to the TV?


  • #3
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    The box on the wall is just a connector, there's nothing particularly sophisticated about it.

    UPC (NTL) can disconnect the service from outside the property. They don't need to enter your home to do this. It's possible that they've completely disconnected you from the network at their cable tap on the street somewhere.

    Make sure that you're connecting to the port on the wall marked TV, the other one is for FM radio. The cable network also carries a wide range of FM radio channels e.g. BBC Radio 1, 2, 3, 4, 5 etc if you have a radio with a coax socket on the back you can tune into these by hooking it up to this port.

    Don't connect any 'rabbits ears' or external antennae to the UPC Cable socket. You should only connect your TV or a UPC Cable box / modem directly to the socket.

    If you connect the your 'rabbits ears' directly to your television set they will pick up locally available TV i.e. RTE 1, 2, TV3 and TG4 (assuming they're the correct type of antenna for your area). To tune to Irish Television channels in most areas of the country you need a UHF antenna, many older 'rabbits ears' were VHF only.

    Also, it's possible that your television is not capable of tuning to cable channels. All televisions officially sold in Ireland have an ability to tune into UHF as well as various VHF bands used for cable television. However, the majority of UK televisions can't 'see' cable channels at all. So, they'll only find channels that are on UHF and may find nothing (or only a limited number of channels) on a cable connection.

    Also, I am assuming that you're connecting to the ex NTL Dublin cable network?

    If you're in Cork for example, you wouldn't be able to receive anything other than the 4 Irish channels through a cable line without a UPC digital cable box as there are no longer any analogue services provided.

    I'd suggest that you give UPC a call on 1908. You can get digital television for a few quid extra, that'll give you access to a huge range of channels in comparison to analogue. However, you will need UPC to come out and install a decoder box for you.

    Just remember that ALL of UPCs services are 'pay tv' so if you're not paying them, they don't have to provide you with anything through that socket on the wall. The basic 17 channels require a subscription.


  • #4
    RATM
    Closed Accounts Posts: 3,591 ✭✭✭RATM


    Thanks for the replies:)

    She used to get 15 channels or so but I couldnt find any of the when I tried, such as MTV, Discovery.Its just a box on the wall- its not one of the newer set top boxes or anything like that.

    Im thinking that they disconnected it from the street in that case, I tried even wire combination I could see and nothing happened. She'll just have to get onto her landlord....


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