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keyboard won't work - can't re-install

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  • 15-05-2008 7:42pm
    #1
    DotOrg
    Registered Users Posts: 1,557 ✭✭✭


    I installed some RAM the other day and afterwards my keyboard wouldn't work

    the keyboard works fine on other computers and other keyboards have been tried on the computer with the issue. it's a usb keyboard and my pc has no ps/2 port.

    I'm using a dell dimension e521 running vista home premium

    what i've done so far:
    - tried removing the ram but it made no difference
    - tried system restore to a time before the issue, it made no difference
    - the keyboard works in the bios setup
    - it doesn't work in safe mode
    - i can press f8 at the splash screen during boot and get into which boot mode i want to use
    - there is no keyboard listed in device manager

    - if i start in safe mode, plug the keyboard in after it has booted it detects the new hardware but gets to a point saying:
    "the driver installation file for this device is missing a necessary entry. this may be because the INF was written for Windows 95 or later. Contact your hardware vendor"

    - i can't find my original dell xp discs or my vista upgrade disc if they would be needed


    any ideas?


Comments

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    #2
    Karoma
    Registered Users Posts: 19,396 ✭✭✭✭Karoma


    What make/model of keyboard?
    Have you tried plugging it into another USB port?


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    #3
    DotOrg
    Registered Users Posts: 1,557 ✭✭✭DotOrg


    dell but microsoft keyboard doesn't work either

    tried in all the usb ports which all work with other devices


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    #4
    ethernet
    Registered Users Posts: 3,568 ✭✭✭ethernet


    Same machine at work. Needed to upgrade the BIOS to get keyboard working. It should work if it's the only USB device plugged in but the BIOS update should fix it.


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    #5
    Soundman
    Registered Users Posts: 2,593 ✭✭✭Soundman


    Hey James, I have a Vista Upgrade disk you can use should you require it. It's Dave from The Button Factory by the way.


    Mods: I believe this is legal since he will be using his own key and the way that Vista Upgrade disks work since they contain all Vista OS types. If my assumption is incorrect and this is illegal please remove this post with my apologies.


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    #6
    DotOrg
    Registered Users Posts: 1,557 ✭✭✭DotOrg


    Soundman wrote: »
    Hey James, I have a Vista Upgrade disk you can use should you require it. It's Dave from The Button Factory by the way.

    cheers dave, got it sorted, it's a bios issue as it's up on dells website


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    #7
    Soundman
    Registered Users Posts: 2,593 ✭✭✭Soundman


    DotOrg wrote: »
    cheers dave, got it sorted, it's a bios issue as it's up on dells website

    Ah good stuff. Glad it was an easy enough sort.


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