CPW gave me a used phone

Enygma

I got a replacement phone from Carphone Warehouse yesterday for a lost K750i. They gave me a Nokia 6300 which I don't think really matches the K750i for features but whatever.

Anyway, it took me ages to get the phone actually started. Plugging it in did nothing, the power button didn't work at all. I thought it was a dud. I got it working eventually, somehow.

So I'm going to send a text message and I notice there are three or four text messages already in the inbox. They were sent during January this year and they weren't on the SIM either, they were stored on the phone.
Worse than that though is the videos. There are several videos on the phone from the previous owner, all of them are of a very young child, obviously his daughter or something.

Now, firstly, I can understand that Nokia/CPW might refurbish phones and sell them on. That's fairly understandable, but I think I should have been told that I was getting a refurbished phone.

Secondly, it seems that this particular model has loads of problems so am I just being given a lemon? http://boards.ie/vbulletin/showthread.php?t=2055287942

Thirdly, I'm really not happy that the company hasn't even bothered to restore the factory settings properly. I'm pretty sure that the previous owner wouldn't like video footage of that young girl being distributed to any old punter. There's nothing wrong with the footage or anything but still, I think it shows a complete lack of respect for the customer. I certainly would expect that any phone I returned to them would be cleared immediately.

So what should I do? Just leave it?

TerrorFirmer

Go back in and ask for the manager. That's disgraceful, I'd be asking for an explanation as well as a replacement. I bought a 'sealed' phone in there before, turned it on, custom background, and about 5 pictures of the staff in there messing around!

edit: I'm assuming by lost you mean they lost it in repair or something? If you could define 'lost'...

Enygma

No I lost my own phone, the K750i, and this is the replacement. It's meant to be brand new, or so I would have thought.
Also I would assume that if it was refurbished by Nokia it wouldn't end up back in Cork again. From the videos and text messages its obvious that the person who had the phone before me is from Cork.

billbond4

You should have been offered a Sony Ericsson K800i or K850i as these are the matching equivalants to the K750i anyway.

Sam Vimes

billbond4 wrote: »

You should have been offered a Sony Ericsson K800i or K850i as these are the matching equivalants to the K750i anyway.

a k750i matches a k850i like a fiat punto matches a bmw z5. it's highly doubtful they would have offered either a k800 or k850 as a replacement for a k750.

TerrorFirmer wrote: »

I bought a 'sealed' phone in there before, turned it on, custom background, and about 5 pictures of the staff in there messing around!

are you sure the video was of the staff in that store? the staff in that store don't have the equipment necessary to reseal a phone.

sometimes phones are brought back within 14 days when people change their mind. they wouldn't give out a phone that had been repaired, only fully functioning ones that had been returned. and they're all send back to be repackaged so the failure is somewhere at their end. i've seen it happen a few times tbh.

Cyrus

Sam Vimes wrote: »

a k750i matches a k850i like a fiat punto matches a bmw z5. it's highly doubtful they would have offered either a k800 or k850 as a replacement for a k750.





are you sure the video was of the staff in that store? the staff in that store don't have the equipment necessary to reseal a phone.

sometimes phones are brought back within 14 days when people change their mind. they wouldn't give out a phone that had been repaired, only fully functioning ones that had been returned. and they're all send back to be repackaged so the failure is somewhere at their end. i've seen it happen a few times tbh.

er bmw z5

anyway k750i is probably out of production, so the k800i is the next in the range

Doctor DooM

Cyrus wrote: »

er bmw z5

anyway k750i is probably out of production, so the k800i is the next in the range

The k800 has completely different functionality. Seriously you'd never get that as a replacement.

OP every phone ever made has a certain number of returns and from my time here it seems everyone thinks the line they bought is a lemon and must post on the interent. I wouldn't be too worried about that. However...

Refurbs do happen, but this shouldn't. It is probably an RMA'd phone which should have been flashed but hasn't.

CPW are not directly responsible for it, they don't seal or decide what goes in the boxes. I would speak to the manager (without losing the rag, it isn't his fault) but state you really want to find out why this happened, as your confidence is knocked as a consumer.

Cyrus

k800 has seriously different functionality

Like what? it has a better camera, what else has it got???

billbond4

Well the K800i is the SE's replacement for the K750i so I would have asked for that as my replacement phone.

Technology moves on, so your replacement phone should offer at least some technological adavancements, thats what you are playing your insurance for.
If it doesnt you should cancel your insurance just pay for equilivant new readytogo phone with the features you had in your old phone for 50e.

neilled

Enygma wrote: »

I got a replacement phone from Carphone Warehouse yesterday for a lost K750i. They gave me a Nokia 6300 which I don't think really matches the K750i for features but whatever.

Anyway, it took me ages to get the phone actually started. Plugging it in did nothing, the power button didn't work at all. I thought it was a dud. I got it working eventually, somehow.

So I'm going to send a text message and I notice there are three or four text messages already in the inbox. They were sent during January this year and they weren't on the SIM either, they were stored on the phone.
Worse than that though is the videos. There are several videos on the phone from the previous owner, all of them are of a very young child, obviously his daughter or something.

Now, firstly, I can understand that Nokia/CPW might refurbish phones and sell them on. That's fairly understandable, but I think I should have been told that I was getting a refurbished phone.

Secondly, it seems that this particular model has loads of problems so am I just being given a lemon? http://boards.ie/vbulletin/showthread.php?t=2055287942

Thirdly, I'm really not happy that the company hasn't even bothered to restore the factory settings properly. I'm pretty sure that the previous owner wouldn't like video footage of that young girl being distributed to any old punter. There's nothing wrong with the footage or anything but still, I think it shows a complete lack of respect for the customer. I certainly would expect that any phone I returned to them would be cleared immediately.

So what should I do? Just leave it?

Something sounds seriously wrong there. Bring it back, that shouldn't have happened.

Sam Vimes

billbond4 wrote: »

Well the K800i is the SE's replacement for the K750i so I would have asked for that as my replacement phone.

Technology moves on, so your replacement phone should offer at least some technological adavancements, thats what you are playing your insurance for.
If it doesnt you should cancel your insurance just pay for equilivant new readytogo phone with the features you had in your old phone for 50e.

no, that's not what you're paying insurance for. insurance gets you a replacement of the same model or an equivalent. it doesn't get you a better phone. what you're describing is called an upgrade and is not the same as insurance.

sometimes you can be lucky. for example, if someone insured a 3310 years ago. there is no phone on the market that has equivalent functions to it so the insurance company would have to give the customer an upgrade but why should they give them an upgrade if they have a phone equivalent to the insured one in stock?

he didn't insure a phone with a 5MP camera and a touch screen so why should he get one when he claims?

Cyrus

a k800i doesnt have either a touch screen or a 5mp camera

phone ins is a rip off anyway, dunno why people have it

Sam Vimes

Cyrus wrote: »

a k800i doesnt have either a touch screen or a 5mp camera

phone ins is a rip off anyway, dunno why people have it

the k850i does which is the other phone that was suggested. the k800i has other features that the k750i doesn't like a 3.2 MP camera and 3g

phone insurance can be a rip off but it can be quite good for high value phones. it usually covers unauthorised calls too

billbond4

The bottom part of the K850i is touch sensitive, its not really a touch screen.

I never take photos on my K850i in 5MegaPixel I have it set to 3 MegaPixel, you dont gain much by taking 5 MegaPixel photos compared to 3 Megapixel ones.

Enygma

All I said was I don't think the 6300 is as good as a K750i. Whether it is or not doesn't really matter, I don't really care. What I do care about is getting a used phone with messages and videos still on it.

Anyway I rang CPW and they said to bring it in and they'd give me a replacement.

I'd still like to know how something like this happened as I sure as hell wouldn't like it happening to me. I wonder did a member of staff 'borrow' the phone for a few days and then forgot to clear it properly.

towel401

I bought my E61 on ebay a few years back and all that was on it was a little pic of a pierced vagina

Enygma

Funnily enough, that wouldn't bother me in the slightest :P

neilled

Enygma wrote: »

All I said was I don't think the 6300 is as good as a K750i. Whether it is or not doesn't really matter, I don't really care. What I do care about is getting a used phone with messages and videos still on it.

Anyway I rang CPW and they said to bring it in and they'd give me a replacement.

I'd still like to know how something like this happened as I sure as hell wouldn't like it happening to me. I wonder did a member of staff 'borrow' the phone for a few days and then forgot to clear it properly.

Unlikely to have happened, phone shops do not like staff walking out with handsets - its a serious bit of misconduct. It is possible the handset could have been an RMA'd handset but cpw insurance claims generally come directly out of stock and the 6300 is fairly common, its not as it would have had to have been ordered in.

Sam Vimes

neilled wrote: »

Unlikely to have happened, phone shops do not like staff walking out with handsets - its a serious bit of misconduct

agreed. not a chance

Gillo

neilled wrote: »

Unlikely to have happened, phone shops do not like staff walking out with handsets - its a serious bit of misconduct.

It'd be called theft, while I don't work for CPW, having worked for two different mobile retail chains I can tell you that I've never seen it happen so it's highly unlikely that that's what happened.

At a guess, I'd say the phone was taken back from a different customer for being faulty and accidently sold back out instead of being RMA'd, it's a stupid mistake but unfortunately in life mistakes do happen from time to time.

What matters now is what CPW are doing to resolve the issue?

Enygma

Just back from CPW there, they just gave me a replacement after some confusion about what the actual problem was :rolleyes:

Anyhoo, I switched on the phone there and the first thing I notice was that it didn't ask me to set the date or time. Here we go again I thought. I checked the Contacts and it's full of names and numbers, and some of the names look familiar too. There's a few texts in there too from the 20th of April.

I really can't believe it. I also wonder are they gonna hand out the phone I handed back with all my contacts still on it??

I'm gonna ring the store later on today and see what the story is, there's something weird going on.

steve584

Enygma wrote: »

Just back from CPW there, they just gave me a replacement after some confusion about what the actual problem was :rolleyes:

Anyhoo, I switched on the phone there and the first thing I notice was that it didn't ask me to set the date or time. Here we go again I thought. I checked the Contacts and it's full of names and numbers, and some of the names look familiar too. There's a few texts in there too from the 20th of April.

I really can't believe it. I also wonder are they gonna hand out the phone I handed back with all my contacts still on it??

I'm gonna ring the store later on today and see what the story is, there's something weird going on.

I think this is frightening. As some of the earlier posts have said, mistakes can be made but for it to happen again is unforgiveable, especially if you told them the situation with the last phone they gave you.

This might sound like a dumb question but I can't seem to see it in any of your previous posts but are they giving you the phone in sealed box?

I must admit that I don't know much about that Nokia phone but I'm assuming that it can hold some sensitive information that you would not like other people to have, and especially in the light of the recent news stories about laptops etc going missing.

I know personally that I would not like other people looking at photos and videos on a phone that I would have presumed would have been destroyed or wiped when I had the phone replaced.

Let us know how you get on.

Enygma

Absolutely, now I'm worried that the phone I handed back today will be handed out to whoever comes in next. I had the gmail application installed on it and that remembers your email password, I deleted the app before I gave it back to them but what if someone just assumed that it would be wiped?

Neither phone came in a sealed box, but I was assured by the staff that they don't sell used phones.

I called the shop and asked for a manager but they weren't available but they should be calling me back soon.

lynchie

Enygma wrote: »

Neither phone came in a sealed box, but I was assured by the staff that they don't sell used phones.

Why are you accepting a phone on its own? You are entitled to a replacement phone that is new and unused. I wouldn't accept anything from them unless it was in a sealed box

Enygma

Well it was in a box, just not a sealed box. In any case they always open up the box before they give it to you.

I rang them earlier and they said it must be a coincidence and that it should never happen. I have to go back in and get another replacement now.

This isn't the first time I've had problems with phones from them, I reckon they're a bunch of cowboys to be honest. I'll be dealing directly with Meteor from now on. Can't be dealing with that **** anymore.

neilled

Enygma wrote: »

Absolutely, now I'm worried that the phone I handed back today will be handed out to whoever comes in next. I had the gmail application installed on it and that remembers your email password, I deleted the app before I gave it back to them but what if someone just assumed that it would be wiped?

Neither phone came in a sealed box, but I was assured by the staff that they don't sell used phones.

I called the shop and asked for a manager but they weren't available but they should be calling me back soon.

Mobile shops send handsets that are faulty back to be "RMA'd" - you have to be snappy about this otherwise the manufacturer doesn't accept it and you have area management breathing down your neck. Generally unpleasent experience. I wouldn't worry, the phone will go back and be wiped. As has been said before, what has probably happened is someone has given you a handset that should have been RMA's by accident - a simple case of something being put on the wrong shelf. Now most shops have computer systems in palce to prevent this from happening.

The only thing i could think of is a customer coming in with say a phone going off for repair (isn't switching on, screen failed etc) and asking "please please please, can i check my messages" whilst fluttering her eye lashes and flicking her hair..... I've seen it done before!

Occasionally a staff member might give in and allow them to do it - but its not supposed to happen and could get you in this crap. Your not even supposed to put a blank unactivated sim card in a handset these days or power one on to show someone.... bit of a joke if you ask me. Still I believe you should always get to play with something before you buy it but you still get the right so and so's after opening a sealed box, showing them everything who then ask "can I get another one, thats been used" despite the fact that they're the only one that has ever touched it.

Anyway I let customers check messages from time to time - but only my own unlocked handsets.

Insist on a sealed box that hasn't been opened as all I can advise.