Chain reactions saga continued...

FOLDnoSHOW

So as few of you might have read in my previous post- (chainreactions...arggh) i was having problems contacting chainreactions after receiving a bike with missing parts. After numerous attempts at emailing and phonecalls over the span of a week, I finally made contact. After an email conversation was had, a solution was made to have my bike collected by them on Friday 2nd (nearly 3 1/2 weeks since placing the original order) to have repaired, replaced and returned.Grand...all was looking good.That was until after taking a whole day off college, sitting in the house, obviously chainreactions was a no show.Feeling absolutely feedup of being treated like crap, I sent them an email to the effect of-'If you do not collect the bike by close of business on tuesday, then I am marching to the bank first thing on wednesday to cancel my payment'. Which I have been informed is still retrievable even after this period....thoughtsss

kenmc

it's not chain reactions that would be collecting the bike, rather parcelforce or dhl or something similar - they are the ones that had the no-show.
still very annoying though, and at this stage I'd probably be looking for a full refund.

FOLDnoSHOW

Yeah I understand man, but its still up to them to get it collected.Im pretty feed up at this stage and would strongly discourage anyone from using them..ill keep you posted on next weeks events

kona

FOLDnoSHOW wrote: »

Yeah I understand man, but its still up to them to get it collected.Im pretty feed up at this stage and would strongly discourage anyone from using them..ill keep you posted on next weeks events

afaik they state that YOU pay to send it back

its GLS that they use to ship in the republic, get onto them and ask, you will only get it collected wednesday at the earliest.

on a side, i got my bits friday, had the bike built a hour later, and its sweet, ive built a bike for e848 that in the shops would cost the guts of e2 grand:eek::D:D:D:D

FOLDnoSHOW

They told me that they were sending someone to pick it up on friday so i did expect someone on friday.also paying to send the bike back when it arrives incomplete doesnt make sense

kona

FOLDnoSHOW wrote: »

They told me that they were sending someone to pick it up on friday so i did expect someone on friday.also paying to send the bike back when it arrives incomplete doesnt make sense

i dont understand why they dont just send you a replacement lever
i mean they are "the biggest supplier" in europe:D

alot easier than sending bikes up and down.

they didnt know that the bike was damaged, when i build bikes from boxes ive seen some NASTY stuff happen to new bikes.
ifrom where i see i, you are saving alot of cash on the RRP of the bikes compared to a lcb, and forfeiting the PDI stage of the transaction is reflected in the price.

ask them to send you the new lever and fit it yourself:)

its the GLS companies fault, not chainreaction that nobody came(unless gls wernt told).

its a handy enough fix tbh.

studiorat

kona wrote: »

on a side, i got my bits friday, had the bike built a hour later, and its sweet, ive built a bike for e848 that in the shops would cost the guts of e2 grand:eek::D:D:D:D

very loose talk saying that without some pictures!!!!!
Com'on kona lets have the bike porn..

at1withmyself

kona wrote: »

its the GLS companies fault, not chainreaction that nobody came(unless gls wernt told).

If CRC said they would come to collect then it is their responsibility to ensure GLS or which ever courier they use comes to collect.

After over 10 years of using CRC I too am disgusthed with their customer service and there prices have increased over the years where they are no longer as competetive as they used to be. Anymore I use either cyclesuperstore, evans or ebay first and only CRC when I have to.

I got a park cable cutters on ebay for €10 less then CRC and that includes shipping from the states. Also picked up some tubes from England on ebay and saved a few euro.

blorg

kona wrote: »

ifrom where i see i, you are saving alot of cash on the RRP of the bikes compared to a lcb, and forfeiting the PDI stage of the transaction is reflected in the price.

I wouldn't accept this; other online shops like Wiggle build the bikes up completely (and very well) and would have noticed anything missing.

I can understand how it can happen as CRC don't even open the box but if they sent the bike out incomplete it is up to them to right it.

CRC are truly the Ryanair of bike shops; once you understand this your dealings with them will be much more relaxing (I buy a lot from them myself but I would think twice before buying another bike; still would if it was a cracking bargain like the last one, or if I was more mechanically competent though...)

Gavin

blorg wrote: »

I wouldn't accept this; other online shops like Wiggle build the bikes up completely (and very well) and would have noticed anything missing.

I can understand how it can happen as CRC don't even open the box but if they sent the bike out incomplete it is up to them to right it.

CRC are truly the Ryanair of bike shops; once you understand this your dealings with them will be much more relaxing (I buy a lot from them myself but I would think twice before buying another bike; still would if it was a cracking bargain like the last one, or if I was more mechanically competent though...)

Course they are just up in Norn Iron so could drive up and collect the bike perhaps..

kona

blorg wrote: »

I wouldn't accept this; other online shops like Wiggle build the bikes up completely (and very well) and would have noticed anything missing.

I can understand how it can happen as CRC don't even open the box but if they sent the bike out incomplete it is up to them to right it.

CRC are truly the Ryanair of bike shops; once you understand this your dealings with them will be much more relaxing (I buy a lot from them myself but I would think twice before buying another bike; still would if it was a cracking bargain like the last one, or if I was more mechanically competent though...)

very very good point.

well from years of working in bike shops and dealing with the general public, i have concluded that you get what you pay for, tbh id rather a bit of hassle and save a grand or so(which is the case with my last purchase) than spend the extra grand just so the shop can be nice for a hour to me. if anything went wrong im sure the shop wouldnt be as nice(maybe not as nasty as CRC).

there is a reason why shops are more expensive, i.e, your paying for knowlede and advice.

how do wiggle ship the pdi'd bike, is it in box, with the assembly of handlebars, pedals and front wheel??

IMO if you aren't competent to build up a bike, you should buy from a lcb, the extra few quid and the advice is worth it.
why buy online whats essentially a bunch of parts when you dont know how to assemble them?
(this isnt a attack on sombody its just a general rant:D)
for example the amount of bikes i see people riding in traffic which have been CLEARLY assembled arseways, eg forks back to front is astonishing, whats even more astonishing is than they in some cases decide to duel with heavy traffic:eek::eek:
the government should really look into this before sombody is killed.

cunnins4

kona wrote: »

how do wiggle ship the pdi'd bike, is it in box, with the assembly of handlebars, pedals and front wheel??

Mine came from wiggle with the handlebars down and turned to the side-loosen a few bolts, tighten a few bolts, whack on the pedals and hey presto the bike was fine. Front wheel came attached and saddle at almost the perfect height. Brother's came from CRC and it took him a good while to put it together, but it's fine now, although I did throw a lazy eye over it as he put it together.

If people are able to go to online and find bargains such as those on CRC they should be more than able to find the resources to help them put a bike together-it ain't rocket science and there's plenty of sites out there. Most of the hard stuff's done and it's a good learning curve.

FOLDnoSHOW-Did you cancel payment? Have you heard from them?

osnoyl

i heard crc was the best online store but i ordered a break lever and bleed kit on 6 may and paid for postage thinking i would have it in 24 hours like they say but still notin checked online and says being processed ,what a joke .

Chips Lovell

Today's only the 8th???

osnoyl

yea and how many hours in a day well where i come from there is 24

TinyExplosions

osnoyl wrote: »

yea and how many hours in a day well where i come from there is 24

I'm pretty sure they say the 24hr delivery is for UK only, at least that's how I'd read it...

blorg

The free delivery is normal post, the same for the UK and Ireland- it's a "generally" next day for both but with no guarantees. I "generally" _do_ get my stuff the next day after it is shipped but have been waiting a while on a few things now (most recent placed over the weekend and still no sign, reckon I should get it tomorrow though.)

Chips Lovell

osnoyl wrote: »

yea and how many hours in a day well where i come from there is 24

Only high value items are put into the 24 hour courier service. You'd know that if you read the terms and conditions on the site. Everything else goes in the regular post.

cunnins4

troll?

penexpers

el tonto wrote: »

Today's only the 8th???

They state that items in stock ordered before 2pm (I think?) will be posted the same day. This never happens in my experience. Usually it's not posted until the next day or the day after.

osnoyl

hey tonto stop wasting my time go and find the lone ranger :rolleyes:

blorg

blorg wrote: »

The free delivery is normal post, the same for the UK and Ireland- it's a "generally" next day for both but with no guarantees. I "generally" _do_ get my stuff the next day after it is shipped but have been waiting a while on a few things now (most recent placed over the weekend and still no sign, reckon I should get it tomorrow though.)

Got that stuff today- ordered over the weekend, posted Tuesday according to the site (given the bank holiday.) It is often faster and I'm not complaining given the postage is free.

cunnins4- I wouldn't think anyone is trolling, CRC are a great resource but they are certainly not without their problems!

Money Shot

I think I've been very fortunate. I've purchased a bike, numerous parts, lots of items of clothing and other associated gear from Chain reactions, and never had a single problem.

I think the guys above are correct - you're saving major money on high end gear, and the postage is free after all.

If I do ever have a serious problem - I will be quick to mention it here.

lukester

Purchased a bike and a good few other bits and pieces from them and didn't have any problem. The bike took a day or two to process because it was 'in another warehouse' but once despatched arrived the next day

cunnins4

blorg wrote: »

cunnins4- I wouldn't think anyone is trolling, CRC are a great resource but they are certainly not without their problems!

True, but that chap osnoyl is only looking to stir sh*t.

Drapper

over 3k of gear bought off them in 3 years (jeeeprs)!

NEVER A PROBLEM!

they are cheap as chip for the high end stuff :- Frame 2k in cyclelogical - 1.2k on CRC free delivery - do the math dude!

and I've got through a few times by phone and they are bang on, sound northies!!

osnoyl

cuinnins tell me why they say its 24 hour delivery when its not . i payed for postage so i could have it for the weekend , was that too much to ask

blorg

osnoyl wrote: »

cuinnins tell me why they say its 24 hour delivery when its not . i payed for postage so i could have it for the weekend , was that too much to ask

welcome to the internet

311

I've ordered from them a few times now and I've found when I order more than two items ,the picking seems to go into the second day.

I've recieved stuff in the 24hr period from them.
Free shipping ,so no pressure to buy all at once:)

osnoyl

it been sent out . all i was tryin to say was they offer 24 hour delivery and i needed that part for today . but on here there is some people like cunnins and tonto that seem to want to make a bigger thing of it.

cunnins4

osnoyl wrote: »

cuinnins tell me why they say its 24 hour delivery when its not . i payed for postage so i could have it for the weekend , was that too much to ask

I don't work for CRC, you'll have to ask them....

osnoyl wrote: »

it been sent out . all i was tryin to say was they offer 24 hour delivery and i needed that part for today . but on here there is some people like cunnins and tonto that seem to want to make a bigger thing of it.

Apologies, I've an inferiority complex. Always trying to make things bigger.......:D

osnoyl

i like the way u use the word tryin thats about all u will be doing not like me i dont need to

cunnins4

blorg

Jesus chill out, get on your bike and work out some of those frustrations (and no saying you can't because you are missing a part from CRC )

FOLDnoSHOW

sry havent had time the past few days to update.its the 11th now and still no replies/show so applied to have payment reversed with credit card company.pretty much the worst company i have dealt with in relation to anything.I would strongly deter from ever using them.

avalanche

just had a look at a set of wheels
http://www.chainreactioncycles.com/Models.aspx?ModelID=15750 which are half the price of the same wheels here
http://thecycleinn.com/index.php?page=shop.product_details&flypage=shop.flypage&product_id=41&category_id=28&manufacturer_id=0&option=com_virtuemart&Itemid=1

for me thats worth waiting a few weeks for nevermind an extra day. if your that in a hurry to get something you need to have a beer.

Ciaran500

avalanche wrote: »

just had a look at a set of wheels
http://www.chainreactioncycles.com/Models.aspx?ModelID=15750 which are half the price of the same wheels here
http://thecycleinn.com/index.php?page=shop.product_details&flypage=shop.flypage&product_id=41&category_id=28&manufacturer_id=0&option=com_virtuemart&Itemid=1

for me thats worth waiting a few weeks for nevermind an extra day. if your that in a hurry to get something you need to have a beer.

CRC's price is only €30 cheaper than the Cycle Inn. I'm pretty sure they are counting the set of wheels as a unit.

avalanche

then i am being foolish.i understood it to be for the set of wheels as there is no inidication that the price is for each wheel. why are both wheels described when only one wheel is being quoted?back to the beer for me then, i let the bickering over postage continue.:)

Ciaran500

avalanche wrote: »

then i am being foolish.i understood it to be for the set of wheels as there is no inidication that the price is for each wheel. why are both wheels described when only one wheel is being quoted?back to the beer for me then, i let the bickering over postage continue.:)

http://www.chainreactioncycles.com/Models.aspx?ModelID=15750
Black/Red 24h 6-Bolt Front Wheel 341.81 EUR
Black/Red 24h 6-Bolt Rear Wheel 405.11 EUR

Black/Red 24h 6-Bolt PAIR F&R 734.27 EUR

osnoyl

one final note guys ..im right All 'In Stock' orders that are received by CRC before 3pm GMT, placed online or ordered by telephone will be dispatched the same day.
Any orders received after 3pm GMT or during the weekend will be dispatched the following working day.
Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.
Paid for next day postage will only cover any 'in stock' items in the order, back ordered items also in an order will be sent using a standard service once availableShipping methods available for Ireland
Parcel Force 24hr Ireland
Next working day delivery to anywhere in Ireland by SDS/Parcel Force Courier. Used for large bulky packages and all high value orders. Signature required on delivery. Detailed online tracking information is available.

Drapper

osnoyl wrote: »

one final note guys ..im right All 'In Stock' orders that are received by CRC before 3pm GMT, placed online or ordered by telephone will be dispatched the same day.
Any orders received after 3pm GMT or during the weekend will be dispatched the following working day.
Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.
Paid for next day postage will only cover any 'in stock' items in the order, back ordered items also in an order will be sent using a standard service once availableShipping methods available for Ireland
Parcel Force 24hr Ireland
Next working day delivery to anywhere in Ireland by SDS/Parcel Force Courier. Used for large bulky packages and all high value orders. Signature required on delivery. Detailed online tracking information is available.

i think maybe you should stick to the bike shops in dublin, overpriced, lack of selection and you need to drive to and collect, obviuosly CRC does not suit your needs!! :pac::pac::pac:

patience is a virtue....

osnoyl

why cant people understand if i didnt need parts this weekend i wouldnt mind waiting ,its a great site so why not just leave it at that . if it affected you guys u would be the same .and if there is any one able to admit that id admire your honesty. last post from me thanks for your views

niceonetom

osnoyl wrote: »

why cant people understand?

from my reading of the thread people do understand. they just don't care.

probably because you're not coming over as a hugely likeable character here -just saying. even if you're right you're unlikely to find much sympathy when you present your case in such an adversarial manner.