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Xcel wetsuits

  • 27-04-2008 6:12pm
    #1
    saltrock2007
    Registered Users, Registered Users 2 Posts: 88 ✭✭


    Hi guys,

    I bought an xcel 6/5/4 in January, warmest thing ever, but there's a few broken neoprene stretches in the neck(where it's meant to be 300% stretch). As im moving back into the 5/3 I had, I was thinking of sending it back to the manufacturer in Hawai with a note on what is in need of repair.

    I was wondering if anyone had experience in returning xcel's before, how long it takes, how much it costs and is it worth it?

    thanks


Comments

  • #2
    CantGetNoSleep
    Registered Users, Registered Users 2 Posts: 7,300 ✭✭✭CantGetNoSleep


    I have no experience with Xcel, but here is the postal rates so if you weigh it you might have an idea of how much postage will cost you

    http://www.anpost.ie/NR/rdonlyres/A2D4FFE4-859E-498C-9AD2-2D811FB0C34B/0/GuidetoPostalRates08_12pagerlightblue2.pdf


  • #3
    paddyb
    Registered Users, Registered Users 2 Posts: 488 ✭✭paddyb


    Why dont you bring it back to where you bought it from?


  • #4
    mrDuke
    Closed Accounts Posts: 179 ✭✭mrDuke


    taking it you bought it online so! alot of shops stock these suits now and im sureif you go to them and have a nice word they may oblige to help you, but a stern warning it often pays to buy locally even if price is slightly more for this very reason.


  • #5
    Enygma
    Closed Accounts Posts: 1,651 ✭✭✭Enygma


    There's an Irish dealer for Xcel wetsuits and he should be able to sort you out. I think he's up in the Sligo/Donegal area. I'm sure the Xcel lads will give you his number anyway. If not I should be able to dig it out from somewhere, not sure what the policy is on posting phone numbers here...


  • #6
    Krusty
    Closed Accounts Posts: 75 ✭✭Krusty


    Took my 'new' (used 6 times) Xcel Infiniti back to where I bought it locally due to a torn stitch/seam - wasn't given a replacement/temp. one. This is back December... bought it as a pressie to myself for the winter.
    Got it back at the end of February.... i.e. without it for the whole f#@king winter.
    Be warned.... they tend to take their time.


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  • #7
    saltrock2007
    Registered Users, Registered Users 2 Posts: 88 ✭✭saltrock2007


    I bought the suit from bundoransurfco in donegal, nice guys up there. Unfortunately, I called them up a while ago (before this post) and they said they would probably not be able to do anything for me, just send it back to the manufacturer. I noticed that there was a tiny gash in the neck when i was trying it on, probably from everyone else trying it on, but i didn't think anything of it-it's now pretty big!! Bought in Jan so there's a lotta time to go on the warranty. If you have the dealers number, please pm me!


  • #8
    CantGetNoSleep
    Registered Users, Registered Users 2 Posts: 7,300 ✭✭✭CantGetNoSleep


    The shop where you bought it are legally obliged to give you either a repair, replacement or refund. Demand this from the shop (even if they are nice guys)

    You shouldn't have to shell put the cost of sending a suit back to Hawaii

    http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland


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