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terminal services

  • 23-04-2008 10:41pm
    #1
    strangeloop
    Closed Accounts Posts: 130 ✭✭


    hi all,
    firstly I apologise for this newbie question. I have been landed this task by my boss and I'm clueless on how to solve it.

    the problem is, we need a remote user to connect to a server using an rsa securid key and then use terminal services to connect to a server. The user is working from home and has a broadband connection.

    The user can connect and is authenticated when he uses the securid key. However he cannot connect to the server using terminal services.

    Does anyone have any ideas or suggestions on how to troubleshoot this?
    Thank you


Comments

  • #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,768 CMod ✭✭✭✭Spear


    strangeloop wrote: »
    hi all,
    firstly I apologise for this newbie question. I have been landed this task by my boss and I'm clueless on how to solve it.

    the problem is, we need a remote user to connect to a server using an rsa securid key and then use terminal services to connect to a server. The user is working from home and has a broadband connection.

    The user can connect and is authenticated when he uses the securid key. However he cannot connect to the server using terminal services.

    Does anyone have any ideas or suggestions on how to troubleshoot this?
    Thank you

    What's the RSA key authenticating into? A VPN session, citrix session or something else?


  • #3
    strangeloop
    Closed Accounts Posts: 130 ✭✭strangeloop


    thanks for replying spear. rsa is used with checkpoint secure client.


  • #4
    DublinWriter
    Registered Users, Registered Users 2 Posts: 9,560 ✭✭✭DublinWriter


    Can you connect to the Terminal Service server yourself through your LAN?

    If so, then it could be a firewall setting on the remote PC.


  • #5
    strangeloop
    Closed Accounts Posts: 130 ✭✭strangeloop


    cheers dublinwriter, yes i can connect through terminal services on the lan. When I am authenticated using the securid key on the remote pc I can ping other servers on the network but I can't ping the server I want terminal services on. Could it be the firewall on the lan?
    Thank you


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