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No sound on HD box

  • 23-04-2008 7:46am
    #1
    MarkTheSpark
    Closed Accounts Posts: 5 ✭


    Just wondering if anyone out there has experienced this problem.
    Problem is no sound on any TV channel. The backround music is audible on the EPG menu and the sound works on all radio channels.
    If I power reset the box the sound comes back on TV channels. This has happened twice in the last 24hours.
    It reeks of a software bug. Anyone else having this problem. My Sky HD box is only 3 week old.


Comments

  • #2
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    haven't heard of that one before. get the box replaced. its still under warranty


  • #3
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    I had the same problem with a Sky plus box when used on a pioneer tv. Sound on the epg and no sound when viewing the channels.

    I done a forced software upgrade and it sorted the problem straight away so it may be worth a try.

    To do a forced software update

    Remove the power cord for 2 minutes.
    Locate the backup button on the top of the sky hd box
    Press and keep pressed the backup button whilst pushing back in the power lead.

    After approx 30seconds the box will switch on with a message saying updating system software may take ten mins to complete.

    You can now let the backup button go...


    When software update is complete th box will switch back to standby..leave for a few mins and it will allow you switch on..

    Hope that sorts it for you...


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