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Problems after transferring to o2 bill pay from speakeasy

bijou · 2008-04-17 08:32:55

Hi all, I transferred from o2 speakeasy last week to bill pay. I have a Nokia 6300 and since the change over I have been unable to send/receive texts and when someone rings me instead of the contact name or number showing on the screen all that comes up is "call". I can't seem to find anything in the menus that can help.…

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17-04-2008 9:32am

#1

bijou

Registered Users Posts: 412 ✭✭

Join Date: January 2007

Posts: 342

Hi all,

I transferred from o2 speakeasy last week to bill pay. I have a Nokia 6300 and since the change over I have been unable to send/receive texts and when someone rings me instead of the contact name or number showing on the screen all that comes up is "call". I can't seem to find anything in the menus that can help.
Can anyone advise me how to get my phone back to normal? I've had the handset since last Oct and never had any problems with it before I changed to bill pay last week.
bijou

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#2 17-04-2008 9:56am
Sam Vimes

Registered Users Posts: 21,611 ✭✭✭✭

Join Date: June 2005

Posts: 21314

call customer care on 1909. the problem is not with your phone, it's with your setup on the network

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#3 17-04-2008 11:15am
pyramuid man

Registered Users Posts: 1,196 ✭✭✭

Join Date: January 2003

Posts: 1147

Sounds like you are not provisioned for texts on the network. They will probably do a refresh of the pp for you. Should sort it.

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