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xtravision and ps3
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05-04-2008 1:55pm#1this may sound like a rant but anyway....had a problem there with my ps3 last week as it just stopped reading discs(which i found out is a common occurrence) so i rang sony and they said bring it straight back to where i bought it which is xtravision and they gave me a number to quote them. they said it would be no problem and i should be given a brand new ps3 back-no hassles!
so off i go and when i got there the guy said that he thought there was no way i would get a straight swap as i bought it in december and it was passed its 2 week returns date. so he told me to come back in an hour when the manager was on. fair enough i said and i came back later and met the manager. guy turned out to be a total a**h*le! first he asked if i rang sony, fully expecting me to not have. when i said i did he looked disgusted and then went through the box to see if i had everything in the box. problem was i had forgotten to include the scart lead as ive been using a hdmi lead since i got it.
so he says arrogantly that i was to not bother coming back in with it until i had all the pieces. grand! i eventually find the scart lead and i bring it in to him, he doesnt even check the box and justs goes off into the back to get me a new ps3. arrives out 5mins later and tells me that he doesnt have any left and that i was to call back in thursday, ask for him and he'd have it then.
so my brother goes in on wednesday and just asks them if they have any in stock by chance and they tell him they have loads. so i go in on thursday fully expecting to get my new ps3 and they wont give me it as the manager wasnt even scheduled to be on that day and they were afraid of getting into trouble if they gave me it. so i was really pi**ed off at this stage, they told me he was in the next day but his hours were the same as mine at work so i sent my bro in. manager says again he has no ps3s and has no idea when he will get them. my brother asks if he is going to ring sony and see when the next delivery is due and he said he couldnt as they would be at lunch (it was 14:15!) so my brother tells him he is in no rush and he would wait until he rang them. so the guy wasnt happy at this and just went into the back of the shop for 10 mins and hey presto arrives back out with a brand new ps3. like what the hell?????
is this what usually happens at xtravision???? rant over...... 0
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