New email a/c not receiving

karltimber

Howdy,

I have a BT bb a/c with a home@iol.ie email a/c that works fine.

I setup thru BT today a new email address - kids@iol.ie

problem is -I can send an email from kids@ to home@ no problem.

But kids@ (new address) will not receive any emails - from home@ or yahoo etc.
All the settings seem fine.

any ideas.

K

Sherifu

Receive through webmail or to a client?

karltimber

I'd prefer to get it working fully as the home a/c does.

just don't get why outgoing works but incoming for the new a/c doesn't ??

K

Sherifu

karltimber wrote: »

I'd prefer to get it working fully as the home a/c does.

just don't get why outgoing works but incoming for the new a/c doesn't ??

K

Are you using webmail or a mail client?

Hal1

How do you receive your mail, outlook or log onto website?

karltimber

outlook - :rolleyes:

sorry.

Sherifu

karltimber wrote: »

outlook - :rolleyes:

sorry.

Well if the mail is in your webmail but not your client there must be a setting wrong somewhere in outlook. iol has a webmail interface as far as I know, can you see the mails using that?

Hal1

Here are some old instructions for setting up IOL mail in outlook express but they will work for newer versions of outlook.

karltimber

Also - when I try the "test settings" - it works fine.

this option sends a test email to my home@ but not the new kids@ - even though both give a thumbs up.

k

Gadgetman496

Are you using the same POP & SMTP settings for both?

-

karltimber

yes - same incoming and outgoing pop/mail.iol.ie

It's just strange that I can send an email from kids@ to home@ but cannot receive into kids@ - have checked settings twice.

will ring BT tomorrow and see what they say.

K

karltimber

Contacted BT today and have it fixed.

I was using the main a/c's user name and password for the new kids@ a/c.
New email address = same username as email and a password.

The reason I could send mail but not receive them was -
to send a mail does not need verification but to receive emails does.


thx for the help,

K

irlrobins

karltimber wrote: »

New email address = same username as email and a password.

Isn't that obvious??

karltimber

I thought that because I owned the BT account it would have to be my main username and password.

But with a new email address within this account - a new username and password were required.

:rolleyes:

K

irlrobins

Each email address is to be considered a separate account and hence separate login and password. They're distinctly separate from your billing account.