Change request/trouble ticket system in Java

smcelhinney

Anyone know of a good open source (pref Java) trouble ticket system or change management system?

Something easily customisable? I dont have time to do one from scratch.

Thanks
Stephen

marco_polo

One of these may do the job for you, most of these tyes of systems such as Bugzilla seem to be perl or PHP based but a few are in java. TBH I have never used either of them but no harm downloading them to see if they can do what you need.

http://jtrac.info/

http://sourceforge.net/projects/itracker

bonkey

Why is java a requirement/preference? Is it for customisation reasons?

Anyway...not Java, but still good : http://www.mantisbt.org/

FruitLover

RT is a popular perl-based ticket system, if that's any use to you

cousin_borat

I know its not open source but JIRA is far superior to anything I've used in the past. It's good value as well considering the price of the euro against the dollar as well.

bmuriithi

Hi Smcelhinney,

Did you get an open source in java for the change request.

unknownlegend

If it doesnt strictly have to be Java or open source for that matter I'd second someone's recommendation of JIRA (http://www.atlassian.com/software/jira/). Very easy to use, very customizable, and generally just very good. Customized workflows and the dashboard's I find particularly useful.

croo

I like Trac myself (or one of its agile variants). It's open source but not Java - Python I think. But it is
* straight forward to use,
* includes a wiki, which I find very useful for capturing all sorts of things from requirements to just notes on project structures etc,
* it integrates with SVN (switching to mercurial now so I need to see how it manages that)
* the bit I really like is it integrates with MyLyn in Eclipse. So from Eclipse the developer can see what is assigned to them. Log time worked from there, attach mylyn contexts which are very useful. They can also linked the SVN commit with the closing of the ticket all from within Eclipse.

Now I know Jira and others can do all that too because it's mostly the integration of ticketing, svn & mylyn that is doing all the good stuff, but Trac is very easy to setup and get going in comparison. If you do need to define complex process flow with regard to your ticketing then something like Jira can do it all (even if it is very developer orientated), but if you need something straight forward and flexible Trac is an excellent option.

Webmonkey

+1 for trac

selfdiy

+1 for trac also, a little bit of effort involved in installing it though

Webmonkey

selfdiy wrote: »

+1 for trac also, a little bit of effort involved in installing it though

Especially on windows. At least from my experiences

croo

Webmonkey wrote: »

Especially on windows. At least from my experiences

Everything is a pain the ass to setup in windows in my experience!
You could try a VM/Virtual Applicance - there are a few around the web I think.
If you practice agile/scrum you might want to check out Agilo from Agile42. Based on Trac - they do sell services but the app is completely open source still and I am pretty sure they provide a VM. They will also host it for you .. which is I guess how they make money.

Webmonkey

Yep everything is a disaster on Windows if it isn't designed for it. I use Linux myself though but unfort stuck with Windows servers at work