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Credit Card Chargebacks

  • 08-03-2008 05:56PM
    #1
    boardsie08
    Closed Accounts Posts: 304 ✭✭


    I placed an order with a company last April for some goods, and it's nearly been a year now and I haven't received anything.

    I know that they're not intentionally scammers, they have a rep of being a bit on the slow side, however a year later and no goods.. well I'm tired of waiting.

    I've mailed them a few times regarding my order and I know for a fact that they've read my mails and have just chosen to ignore them so at this point I'd just like to forget the whole thing and get a refund.

    I paid via PayPal - obviously it's far too late to file any dispute or claim now, but would it still be possible to get a Credit Card reversal done?

    Is there any time limit on how long to do a chargeback?

    It's been 11 months, nearly 12..

    I just want my money back - around E300!


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Why did you wait so long? Don't know of a time limit on chargebacks.


  • #3
    boardsie08
    Closed Accounts Posts: 304 ✭✭boardsie08


    Well first of all the items I ordered were custom made products, so I knew there would be a few weeks wait for that initially, also I knew they had a reputation for being on the slow side - but everyone always got their order eventually and it would be worth the wait.

    Of course I did enquire as to the status of my order many times throughout the past year and I was always given promises of dates they'd ship my order out by, all of which came and went each time..

    I didn't mind waiting a few weeks, heck even months for my order, but now that it's coming up to one year.. Well I never anticipated it would be this long!!!


  • #4
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    boardsie08 wrote: »
    Well first of all the items I ordered were custom made products, so I knew there would be a few weeks wait for that initially,
    boardsie08 wrote:
    it's nearly been a year now and I haven't received anything.
    All I can say is :eek:


  • #5
    koHd
    Registered Users, Registered Users 2 Posts: 1,142 ✭✭✭koHd


    Savman wrote: »
    All I can say is :eek:


    Do you want some salt to rub into that would aswell?


  • #6
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    koHd wrote: »
    Do you want some salt to rub into that would aswell?
    I think this wound is self inflicted rather than the result of some higher force at work.


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  • #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    There was a thread here a while ago where someone inquired about a charge back a few months after a sale was mad, and they were told that after more than a month had passed, a charge back was no longer an option. Don't know if this is the same for all card providers, or whether the person giving out this information was just wrong, but you won't know what's possible till you contact yours.


  • #8
    koHd
    Registered Users, Registered Users 2 Posts: 1,142 ✭✭✭koHd


    Savman wrote: »
    I think this wound is self inflicted rather than the result of some higher force at work.


    haha Savo it's Farreller. I was just testin' your restraint ;)

    The chances that I'm browsin' this exact forum when you're postin' on it wha?


  • #9
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,797 ✭✭✭✭A Dub in Glasgo


    I would phone your credit card company up straight away although I expect them to tell you to take a hike. I would then write (as in a letter, not email) to the company asking for the item or a refund as they have taken far to long to process your order.

    Lastly, I would not order from a company that takes your money on order especially if it is a custom made thing and they are known to be very very slow in processing orders.

    I would have done the above after 3 months not 11


  • #10
    Our man in Havana
    Closed Accounts Posts: 29,472 ✭✭✭✭Our man in Havana


    AIB allow 6 weeks after the transaction has posted to start a chargeback.


  • #11
    ballooba
    Registered Users, Registered Users 2 Posts: 6,315 ✭✭✭ballooba


    The Chargeback would be logged against Paypal. Paypal will fight tooth and nail not to have a Chargeback awarded against them. I also think you have no case against Paypal due to your own inaction. Zero chance IMO. Sorry.


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  • #12
    whisht
    Closed Accounts Posts: 857 ✭✭✭whisht


    Bond-007 wrote: »
    AIB allow 6 weeks after the transaction has posted to start a chargeback.


    Have had a quick look on aib.ie for details regarding non delivery of goods but cant find anything right now

    Maybe I'm just too tired, but I have bought lots of stuff online, but the thing is, my Dad wants to buy something from abroad and he is curious as to how he is covered in the event of non delivery.

    Any advice welcome please?

    Basically just is there a monetary limit on your purchase and also are you automatically covered if you do not receive the goods and AIB pay the merchant?


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