BT BB connection problem ???

bat77

Is it just me or is anyone else having problems in the Dundalk, Louth area with BT BB ?

Sunday I lost connection from around 8pm - 12.30am
Monday I lost connection again round the same time and its only back working now at 12.30am again

BrookieD

i have the same in Ashbourne. Just called BT and nothing at there end as they say????
Just explained my details and they are sending me a new Router.

What is your modem saying? are all lights on or just the ACT light flashing away as on the Xyzel?

padlad

I lost connection from about 9pm last night (in Drogheda). DSL light is on, and activity is flashing on zyxel router, but can't find DNS server.

Paddyo

Happened in swords too. Not allocating an ip address to the router.

This has happened for the last two nights.

Paddyo

BrookieD

update,
my modem was on 192.168.0.1 no connection was had at all
now my modem is on 192.168.1.1 and i was able to gain access, turns out i needed to set up my details again and i now have my conenction back.

anybody else wanna try this?

bat77

I got it sorted thanks to BT support

I downloaded a windows update Sunday so I'm putting it down to that, whatever is happen my PC rewrites IP.

Fix:

1. Go to "Network Connections"
2. Right click on your Network Connection and click on properties
3. Untick "Internet Protocol Version 6"
4. Highlight "Internet Protocol Version 4" and click on properties

Enter the following IP's

IP Address
192.168.1.33

Subnet will enter IP automatically

Default Gateway
192.168.1.1


DNS Addresses

Preferred DNS
192.111.39.1

Alternate DNS
192.111.39.4

padlad

still down last time I checked. I'll try Bat77's solution and hope that works, no BB is doing my head in.

L31mr0d

been having these issues myself as well, but usually a restart or two of the BB modem fixes it. I'm not going to bother with BT support as they'll just tell me to restart my modem or waste money on new DSL filters. The problem is with BT, but usually these things will iron themselves out.

Whats happening with me is the internet light on my modem just goes out.

WEST

I had the same problem as the OP. Rang BT last nite and got a recorded messages acknowledging that they were having problems.

It was back working at about 8pm last nite so fingers crossed it's fixed.

positron

Another BT BB user from Drogheda, and noticed connection issues Sunday night, but it sorted itself out after a few restarts.

Monday night, again no connection, restarting Zyxel router and everything looks okay in Diagnostics, and statistics shows full 2048 up and 256 down, but I tried everything (wi-fi, LAN, other laptops, firewalls), can't connect to net. Noticed it had sorted itself late Monday night.

Tuesday night, and deja vu - No net! Tried everything again, and still no net!

I will try bat77's instructions, and will report back. If that didn't work I would take it as a clue to quit BT!

Bohrio

Hello

There is an authentication problem affecting northside dublin, a large number of customers are being affected. That includes exchanges such as Drogheda, Blanchardstown, Swords, Malahide, Clontarf and Summerhill

The problem is with Eircom's BRAS, there is no forecast on when it will be sorted.

BrookieD

Bohrio wrote: »

Hello

There is an authentication problem affecting northside dublin, a large number of customers are being affected. That includes exchanges such as Drogheda, Blanchardstown, Swords, Malahide, Clontarf and Summerhill

The problem is with Eircom's BRAS, there is no forecast on when it will be sorted.

Do us a favour and keep this information coming. at least it gives us some reasons behind the drop offs...

Thanks
Darren

padlad

back on the net. Reset the zyxel, re-entered the setup instructions. Followed Bat77's instructions and it worked

Not sure if this was a vista thing or BT/Eircom, it seems a little strange.

I've been experiencing issues with intermittant dropping of BB since I installed vista, I assumed it was something to do with the zyxel, but that really shouldn't matter to the OS.

hope it stays up

bat77

padlad wrote: »

back on the net. Reset the zyxel, re-entered the setup instructions. Followed Bat77's instructions and it worked

So far my has stayed on since i entered the IP's and DNS, all I was told by BT tech support was that Vista is known to reconfig IP & DNS settings (could have been caused by recent windows update) and that there was no problems at the exchange or on the line.

Zaph

I'm in Clonsilla and I had problems on Sunday night, down for about an hour and a half, and Monday night, down for about 4 hours. These were on top of losing the connection for a minute or two at some stage during just about every session I'm online. Last night I had nothing at all and rang BT where I got their recorded message saying they were down in areas beginning 01-4, 01-8 and 042. Back in now this evening and everything's fine so far.

bat77

Zaph wrote: »

Last night I had nothing at all and rang BT where I got their recorded message saying they were down in areas beginning 01-4, 01-8 and 042. Back in now this evening and everything's fine so far.

I'm in 042 area and mine was working fine all last night

SeanW

Out here in Longford, similar problems, the connection has been up and down for the last several days. >_< It had been mostly up and some down, but now it's been down for the last 8 hours solid and I'm back stuck on dial up.

I rang tech support and they seem to be having problems over a large area (but they never mentioned 043 in the list of affected area codes. They also said thay could not give a timeframe for when it would be fixed wtf?

I can't even scynchronise anymore now >_< BT GET THE FINGER OUT.

Is anyone else in the Longford area having trouble, with any provider?

L31mr0d

Bohrio wrote: »

Hello

There is an authentication problem affecting northside dublin, a large number of customers are being affected. That includes exchanges such as Drogheda, Blanchardstown, Swords, Malahide, Clontarf and Summerhill

The problem is with Eircom's BRAS, there is no forecast on when it will be sorted.

hmm... can you explain how eircoms basic rate access would be affecting my BT line? I though since I moved over BT's 8Mb line that i'd be connecting to BT's own lines at the exchange now and not going near eircoms lines. Isn't that what the LLU was for?

Bohrio

This doesnt apply to LLU customers

L31mr0d

Bohrio wrote: »

This doesnt apply to LLU customers

damn ... then whats causing my line to die intermittently? I've asked 2 other friends in work and they are both having the same issue with their 8Mb/s lines. I thought it was my modem or my DSL filters but my friends in work are using different modems and filters and still having the problem. Plus I wasn't getting any of these issues when I was on my 2Mb/s BT line.

Are all the new 8Mb lines a part of BT's LLU?

tk123

Mine is down in D9 - 'insufficient resources available to authenticate' :mad:
Its back again..

bat77

Mine has been down since 8pm, back up now, would love to know whats going on.

kleefarr

Mine was up and down a few times today. Has been ok since about 6.
Must be work for the upgrades.

Praetor

L31mr0d wrote: »

damn ... then whats causing my line to die intermittently? I've asked 2 other friends in work and they are both having the same issue with their 8Mb/s lines. I thought it was my modem or my DSL filters but my friends in work are using different modems and filters and still having the problem. Plus I wasn't getting any of these issues when I was on my 2Mb/s BT line.

Are all the new 8Mb lines a part of BT's LLU?

Thats different issue

Call Tech Support and ask them to check your line, give them your modem type.

L31mr0d

kleefarr wrote: »

Mine was up and down a few times today. Has been ok since about 6.
Must be work for the upgrades.

same here, it went down in the middle of the day but has been fine since I got home from work, it seems to be going down between 2pm to 4pm every day.

Praetor wrote: »

Thats different issue

Call Tech Support and ask them to check your line, give them your modem type.

Why is it a different issue? I'm going to call tech support anyway and see what they have say tomorrow.

Enter the following IP's

IP Address
192.168.1.33

Subnet will enter IP automatically

Default Gateway
192.168.1.1


DNS Addresses

Preferred DNS
192.111.39.1

Alternate DNS
192.111.39.4

Also, in regard to this fix. My BB modem is automatically picking up my gateways as:

Primary DNS Server 194.125.2.241
Secondary DNS Server 194.125.2.240

So which is correct? Maybe i'm on a different gateway because i'm in a different area?

dub45

L31mr0d wrote: »

damn ... then whats causing my line to die intermittently? I've asked 2 other friends in work and they are both having the same issue with their 8Mb/s lines. I thought it was my modem or my DSL filters but my friends in work are using different modems and filters and still having the problem. Plus I wasn't getting any of these issues when I was on my 2Mb/s BT line.

Are all the new 8Mb lines a part of BT's LLU?

It is possible that your line (and your friends') is not up to taking the full 8Mb - have your checked your line stats since you got upgraded?

BT Smart and anyone else offering these major upgrades should be giving people better advice about the importance of line quality.

jarvis

My BT connection was down on Monday evening for the whole evening. When I got up Tuesday it was back. It was down again last night (Thursday), again for the whole evening. Now that I know it's not just me, I'll stop pulling router and modem wires out and constantly resetting the modem just to get PPPOE and Ping Failures. Hope it's back to normal soon. I get withdrawl sympthoms when n
I don't have it (Weird). I think I'm addicted.
Offtopic:
Was speaking to BT the other night and they informed me that my area (Ashbourne) will be upgraded to 6.7mb connection by the end of May without any service interuption.......:D:D

Jarvis

dl

Swords had an intermittent service for about 10 days but seems to have settled again over the last couple of days... initially thought it was my router acting up so kinda glad to hear that I was not the only one! Just wish BT would admit when they have a problem!!

L31mr0d

dub45 wrote: »

It is possible that your line (and your friends') is not up to taking the full 8Mb - have your checked your line stats since you got upgraded?

Yes, my line stats are pretty good:

Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 00:07:00:22
Line Coding Trellis On Line Up Count 2

Statistics Downstream Upstream
Line Rate 8124 Kbps 507 Kbps
Noise Margin 32.6 dB 31.0 dB
Line Attenuation 8.0 dB 3.0 dB
Output Power 11.1 dBm 0.0 dBm

dl wrote: »

Swords had an intermittent service for about 10 days but seems to have settled again over the last couple of days... initially thought it was my router acting up so kinda glad to hear that I was not the only one! Just wish BT would admit when they have a problem!!

how do you know this? where you just having a problem for 10 days or did BT tell you this?

bat77

Down all morning :rolleyes:, only back up and running now.

kaimera

L31mr0d wrote: »

damn ... then whats causing my line to die intermittently? I've asked 2 other friends in work and they are both having the same issue with their 8Mb/s lines. I thought it was my modem or my DSL filters but my friends in work are using different modems and filters and still having the problem. Plus I wasn't getting any of these issues when I was on my 2Mb/s BT line.

Are all the new 8Mb lines a part of BT's LLU?

I know the feeling

On the Dun Laoghaire exchange on BT LLU and it just dies randomly. The DSL light goes and I have to log on to the router and hit connect. It happened a few times in a row during the week there.

MY SN is rather low and NA is high but I've no other problems aside from that.

Using the voyager with x.32 firmware.

L31mr0d

just a note, I changed the DNS in my modem to:

Preferred DNS
192.111.39.1

Alternate DNS
192.111.39.4

and my line didn't go down today. Maybe its coincidence but its the first day this week that my line hasn't gone down.

Yggr of Asgard

Mine stopped working yesterday evening at arround 2200 and was not back this morning. I got synced and all but no webpages would open on any of my PC's.

However I found that when I substitue the DNS server to opendns settings all works fine.

So looks like a DNS server issue (again) here in Swords.

L31mr0d

dublin-texas wrote: »

Mine stopped working yesterday evening at arround 2200 and was not back this morning. I got synced and all but no webpages would open on any of my PC's.

However I found that when I substitue the DNS server to opendns settings all works fine.

So looks like a DNS server issue (again) here in Swords.

sad to say the same thing happened to me last night guess I spoke too soon, it was around 22:00 also. So those different gateways don't seem to make a difference. :mad:

bat77

Yet again mine has been down again since early this morning and only back now at 4pm. Hope this isn't going to be a regular thing.

positron

It was down all day for me as well. It would connect, DSL light turns amber for a few seconds, just enough time for Google Talk to fetch new mails titles (:mad:), and then it turns green, goes out and starts dialing/connecting again. This went on all day. Back on now, but for how long!? I couldn't work from home today as planned and that means I now have to call into to work tomorrow - on a Sunday, thanks to BT!

kaimera

L31mr0d wrote: »

just a note, I changed the DNS in my modem to:

Preferred DNS
192.111.39.1

Alternate DNS
192.111.39.4

and my line didn't go down today. Maybe its coincidence but its the first day this week that my line hasn't gone down.

Did this too but it disconnected last night.

Least I'm not alone with the random disconnects but it's never down for long. All I do is hit 'connect' on the router.

viking

I'm also having problem here in Kinnegad, blooding annoying

Dampsquid

I had a problem yesterday, BT broadband went down around 4pm, only came back this morning. Although the phone line went too. Had dial tone, but couldn't make or receirve calls. 045 area, monasterevin.

positron

Okay, BT BB has been virtually unusable here (041) for nearly two weeks, and I rang BT Tech support a minute ago and according to the person on phone, Eircom have sorted the issue today and everything should be back to normal. In addition to that he asked me to change the Zyxel router's WAN setting to 'Nailed-up connection', which should improve the connection, apparently!

Its connected now.. fingers crossed! :rolleyes:

PS: That didn't last too long. Connection died at 9pm last night, was working all day and now started failing again.

L31mr0d

the problem has not gone away for me :mad:

It seems to go down every 24 hours which makes me think it might have something to do with my dynamic IP expiring, I have to force my modem to pick up a new IP by switching it off and then on. Can someone who has a working BT 8Mb/s line post there modem settings so we can check that ours our correct.

SoundWave

hey,

does anyone know if there is an issue with the netgear DG834gV2 and BTs new LLU service? i supposedly got the upgrade from 3 to 8mb but my downstream is showing 1024 instead... connection seems to be down solidly for the last 2 days.

Based in swords btw.

Cheers
SW