ipod touch, touch screen not working right

tuxy

Hey I got an Ipod touch off ebay a while ago and was very happy with it as I got it cheap. But now some of the touch screen does not work(small strip on the right side. Very annoying as I can't type the letter p on the keyboard and some apps are now unusable.

Is this a common problem and can it be fixed?
I don't have much of the documentation as I got it on Ebay.
What are my options

Thanks.

breadmonkey

I have no idea but I advise you try the link below as there are a huge number of iPod Touch ultra nerds who can probably help you out!

www.ipodtouchfans.com

tuxy

Thanks for that link, I will post there.
In the mean time if anyone knows more about what I should do, please post here.
It's a very fustrating problem.

adrian522

You can always get apple to fix it if you register the serial number with them....

tuxy

adrian522 wrote: »

You can always get apple to fix it if you register the serial number with them....

Oh I didn't know that, cool.
Do I need proof of purchase? Like I said I got it on ebay.

tuxy

Ok, I was able to register it on the apple site.
What now? I have never had an apple product before so I am unsure of what to do.

tuxy

The apple site says

Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on 13 Oct 2008.

So looks good.
Do I now just go to an Apple Authorized Service Provider to get it repaired?

Mr Velo

tuxy wrote: »

The apple site says

Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on 13 Oct 2008.

So looks good.
Do I now just go to an Apple Authorized Service Provider to get it repaired?

Yep, same thing happened me just before Christmas. I bought a 16GB Touch on ebay - after the wait it arrived - with a dead strip at the bottom of the screen. Couldn't even click on the "Music" button at the bottom of the screen.

Eventually found that i could register it - then dropped it to an authorised apple dealer who sent it off for repair/replacement. Now - just beware, cos they firstly told me that it had been damaged (forced) at the bottom where you plug in the synch cable. I hadn't even got it long enough to do that and argued my point strenuously. They sent it off for repair/replacement (told me to possibly expect the same response from Apple), had my new replacement from the authorised dealer 2 days later!

Best of luck with it - let us know how you go.

tuxy

Thanks for the info paddy.
Sounds like apple for good customer support.

Kid Nothing

@ Paddy_Foowler: just wondering what shop you brought it to cause I asked about getting an iPod fixed in one of the Retailers and they said that they only look at ones which they sold.

tuxy

I think it has to be a Apple Authorized Service Provider. Which you can find on the apple site.
Loads of shops in my town sell ipods but I have to go to the nearest city to get it fixed.

aidan_walsh

You can use the Web Self Service to set up service yourself the same way phoning Apple or taking it to an AASP will.