Ebay auction ended by scammer- what to do?

tech77

Hi.
I recently put an item up for sale on Ebay and had my listing ended with a fake "Buy it Now" bid from a Nigerian scammer a$$hole.
I've filed an unpaid item dispute with Ebay to try and get my Final Value Fee credit for the listing back.

I've been told by Ebay that:
1. If the scammer doesn't respond i have to wait 7 days to get this Final Value Fee credit back.
2. They also say that i can get any subsequent relisting/reinsertion fee back if i decide to relist and the item sells the second time round.

Fair enough, so far, so frustrating. :rolleyes:

But my questions are these:
1. CAN I JUST GO AHEAD AND RELIST NOW without having first to wait the 7 days (for the Final Value Fee credit to come back).
2. And if i do relist NOW will i still be eligible for both the Final Value Fee credit i'm due and the relisting/reinsertion fee above.

Any help would be great.
Ebay Customer Care are a bit useless.

Passenger

Well one would assume that you should ask ebay this question just to be sure.

tech77

Passenger wrote: »

Well one would assume that you should ask ebay this question just to be sure.

Believe me i've asked them 5 times now and they keep giving me the same (almost completely automated) response.
I've also asked another separate query 5 times but again they just send out (automated) responses which ignore the actual query.
I don't understand why tbh.

And AFAIK there is no telephone contact number for them.
I think you can only communicate with them via the website.

pow wow

Usually that bidder will be deregistered in a couple of days at most (they tend to bid on a lot of things and then get a bucketload of NPB reports) so Ebay will email you saying they are no longer a registered user so here's your FVC and free relisting.

I don't know if you relist before that whether they offset the fees and the credit.

tech77

ellscurr wrote: »

Usually that bidder will be deregistered in a couple of days at most (they tend to bid on a lot of things and then get a bucketload of NPB reports) so Ebay will email you saying they are no longer a registered user so here's your FVC and free relisting.

I don't know if you relist before that whether they offset the fees and the credit.

This seller was deregistered promptly alright.
But even then Ebay keep telling me that i can't close the dispute with him until after 7 days.
After which i have to wait ANOTHER seven days to get a FVC :rolleyes:

The responses i'm getting from ebay are fairly standard (they seem semi-automated and signed off by whoever is responding, never actually addressing my query at all).
They just keep re-iterating the above mantra about 7 days even when i point out that the member is deregistered. :rolleyes:

Any ideas?

*Dallas

hey,

if you relist now you won't get any kind of credit

you need to file the dispute, wait 7 days, then close dispute asking for credit and giving the buyer an unpaid item strike..

then relist.. if it sells 2nd time round..you'll get your insertion fee credit

to block those kind of buyers in the future... dont put "ships to worldwide" in your listing.. make sure you just put "ireland, uk, europe" etc..

then go to your preferences -> block bidder requirements and block buyers from countried you don't ship to


If the buyer is NARU (no longer registered) then you can close the dispute straight away..you dont have to wait 7 days . just go to your dispute console..view dispute and close



hope that helps

tech77

hey,

if you relist now you won't get any kind of credit

you need to file the dispute, wait 7 days, then close dispute asking for credit and giving the buyer an unpaid item strike..

Thanks.
I take it you mean if i relist before closing the dispute (rather than if i relist before receiving a Final Value Fee Credit) i won't get any sort of credit, right?

then relist.. if it sells 2nd time round..you'll get your insertion fee credit

Yeah i know that bit thanks
I expect to get the reinsertion fee back alright (if it sells the next time of course) but it's the Final Value Fee credit i'm concerned about tbh.

to block those kind of buyers in the future... dont put "ships to worldwide" in your listing.. make sure you just put "ireland, uk, europe" etc..

then go to your preferences -> block bidder requirements and block buyers from countried you don't ship to

OK, thanks. That's great.
Even though i DID just put down Ireland, UK and Europe (not Worldwide). The scammer registered an address in Germany with ebay but was living in Nigeria. What can you do, i suppose??

If the buyer is NARU (no longer registered) then you can close the dispute straight away..you dont have to wait 7 days . just go to your dispute console..view dispute and close

Thanks, I thought this as well...
But Ebay definitely didn't tell me this even when i pointed this out to them. They said i still needed to wait 7 days to close the unpaid item dispute (if he did not respond once).
Even if he was deregistered.

Incidentally the Final Value Fee Credit doesn't go back on your credit Card at all, is that correct.
They just don't take an equivalent amount from the next FVC you have to pay in future, apparently :rolleyes: