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UPC digital tv problem in D15

  • 23-02-2008 6:29pm
    #1
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭


    Anyone else facing digital tv problems in D15, has been continuing3-4 days for me now, picture freezes etc.

    Called to customer service today, and they had "message of the day" that they are having some problems natiowide at the moment, but this has been problem for since wednesday evening.

    Should propably call to them, and speak with customer service agent.


Comments

  • #2
    ciaran76
    Registered Users, Registered Users 2 Posts: 4,705 ✭✭✭ciaran76


    Nope mine is fine. Was over at the parents house too they also in D.15 and theirs was fine too.


  • #3
    Seth Brundle
    Moderators, Politics Moderators Posts: 41,229 Mod ✭✭✭✭Seth Brundle


    finnteme wrote: »
    Should propably call to them, and speak with customer service agent.
    Good idea! :rolleyes:


  • #4
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    Just called to NTL, they told me that i have wrong kind of power cord :)
    Can this really cause this kind of problems, in the back of the dvr there should be place for 3 pin power cord, and i had only 2 pin's?

    And why it has been working earlier...

    They promised to call back to me later today, let see if i receive that call.. =)


  • #5
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,878 Mod ✭✭✭✭PauloMN


    finnteme wrote: »
    Just called to NTL, they told me that i have wrong kind of power cord :)
    Can this really cause this kind of problems, in the back of the dvr there should be place for 3 pin power cord, and i had only 2 pin's?

    And why it has been working earlier...

    They promised to call back to me later today, let see if i receive that call.. =)

    Wrong power cord? Causing those problems? :eek:

    A two pin power cord has no earth, but that's pretty common these days with modern transformers. If that is the cause of the box freezing I'd be worried.

    Must check mine.


  • #6
    finnteme
    Registered Users, Registered Users 2 Posts: 970 ✭✭✭finnteme


    Problems gettin worse.. :mad:

    Has spoken to several times with UPC and last information today was
    that they are waiting a new box and new power cord for me..

    In the meantime, its getting worse and worse.
    Today, i see a message, no signal etc.. i can see picture, no voice
    Restarting the box helps for 3 minutes, and then its begans again.

    I really love this DVR but if its not going to work, im going to change to Sky.


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  • #7
    the dee
    Registered Users, Registered Users 2 Posts: 1,155 ✭✭✭the dee


    There is a breakdown in Blanchardstown today - Delwood / Roselawn area. Could that be why you've no signal today?


  • #8
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,878 Mod ✭✭✭✭PauloMN


    It's not the best service it has to be said. I'm in D15 and my Celtic TV has been intermittent since I signed up. UPC seem to be incapable of fixing the problem.

    Have to move back to Sky. Real shame as I have the whole lot with UPC - phone, broadband and digital TV Max/sports/movies/Setanta and it's good value, but I just can't put up with having to ring support every week and get nowhere. :(


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