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Problem with my 3 bill - is it even worth my while ringing them about it?

  • 21-02-2008 11:13am
    #1
    AARRRGH
    Closed Accounts Posts: 12,382 ✭✭✭✭


    I'm a 3 customer. Their customer service is awful.

    On this months bill they claim I downloaded the game "Megacity Empire New York" which is untrue.

    Is it even worth my while ringing them about this? I'm thinking they won't resolve the issue, or possibly even understand it.

    Has anyone had any success with 3 billing issues?

    Thanks


Comments

  • #2
    AARRRGH
    Closed Accounts Posts: 12,382 ✭✭✭✭AARRRGH


    Surprise, surprise I rang 3, they were very helpful and refunded the charge for the game.

    Impressive!!


  • #3
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    dublindude wrote: »
    Surprise, surprise I rang 3, they were very helpful and refunded the charge for the game.

    Impressive!!

    isn't it a terrible state of affairs when we consider it impressive when they do something as basic as that?


  • #4
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,378 ✭✭✭✭jimmycrackcorm


    To be fair to 3 customer service, they are good dealing with normal issues such as billing and the like. It's the 3G data stuff that is beyond their capabilities.


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