apple warranty

conor2007

bought an ipod classic less than a year ago

gave up and wont accept new music on either the usb or the itunes library


RIGHT AFTER UPDATE 1.1 !!!!

so what is apples policy if it is broken under ''fair use'' ?


thanks

Kid Nothing

1 year warranty, go to their website and in the support there's somewhere you can put in your serial number and it'll tell you how about your warranty

conor2007

cheers

yes - im under warranty - doesnt give me the option to just send it to them

do i have to pay anything for it?

aidan_walsh

http://www.apple.com/support/ipod/five_rs/

Failing that, try calling tomorrow. It may be that they will be able to sort out the issue without having to resort to service.

whiterebel

Do the troubleshooting steps on their website. Unless it has changed dramatically thats all tech Support will ask you to do anyway. You can complete the form and doa self service, i.e. they send a courier out to collect it.

conor2007

will it cost anything?

it broke after there update so , not my fault at all

thanks

'Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on 23 Sep 2008''

whiterebel

conor2007 wrote: »

will it cost anything?

it broke after there update so , not my fault at all

thanks

'Our records indicate that your product is covered under Apple's Limited Warranty which is estimated to expire on 23 Sep 2008''

Nope. They send courier, pick it up, then check it out. If it can't be fixed they'll send you a refurb equivalent, or if engraved, a brand new one.

conor2007

when i was on the site

they only gace me a choice to check for a shop that could fix it

do i ring them so tehy send a courier?
do you have any idea roughly how long it will take?

thanks

whiterebel

conor2007 wrote: »

when i was on the site

they only gace me a choice to check for a shop that could fix it

do i ring them so tehy send a courier?
do you have any idea roughly how long it will take?

thanks

https://selfsolve.apple.com/GetWarranty.do

No idea these days. Used to take 2=3 days to get empty box, then testing then return. Again depends on whether engraved or not.

conor2007

thats what i filled out

didnt give me a courrier option - if i drop it into a shop = from the list they gave me will there be any difference?

thanks - would be quicker

whiterebel

conor2007 wrote: »

thats what i filled out

didnt give me a courrier option - if i drop it into a shop = from the list they gave me will there be any difference?

thanks - would be quicker

AFAIK, they send it off too, so maybe a day or so shorter. Ring the shop first I would say. A lot of Mac places are notoriously unhelpful with warranty.

conor2007

cool

thanks