Sky Dish blew down

Sully

Hey,

Noticed this morning the Sky Dish broke away from the chimney and narrowly missed the car. Its in pure **** and is very rusted. We are a customer of Sky for many years and when I called they said it would cost €100 to replace it, the dish is not their responsibility and the box is out of warranty.

The parents think they might be able to persuade them not to charge us as they claim its their responsibility and they should have serviced the dish. They say it could of damaged the car or killed someone. I cant see that happening... would I be right? Personally think its a good price to fix it, but they own the house!

I'm not sure if this is more suited here or in Consumer Issues, so ill let the mods decide.

Thanks.

jhegarty

The dish is your the day its fitted , nothing to do with sky...they have no responsibility.....

now you might be able to get a free dish from them if you threaten to leave...

Sully

Parents are away and there calling to cancel if they don't fix it for free. I'm still laughing they wont pay it. I mean, if you buy a PC and several years down the line it breaks - you hardly expect them to do it for free now do you!

€100 to get an engineer to replace the dish within 48hours? That's nothing!

Barlow07

jhegarty wrote: »

The dish is your the day its fitted , nothing to do with sky...they have no responsibility.....

now you might be able to get a free dish from them if you threaten to leave...

Its your responsibility as its your dish and house. If you or your parents think it was dangerous and could have caused serious injury then you should have got it serviced or checked yourself before the winter. I think at €100 its pretty good price, a new digibox is €120.00.

MisterAnarchy

I'd buy a good 70cm dish if I were you .
The Sky mesh dishes are garbage,they are rust buckets .

christo82

Are you offering to pay the €100 instead of your parents. Or a sizeable chunk of it at least. then your parents won't need to complain about it.

Sully

I think they are trying to persuade them to replace it free, or else they might try get a local private lad to do it who they know. Id have no problem paying for it, I would have done it today only I was asked not to!

snaps

i would cancel your subscription and then if you can join up as a new customer, using perhaps your name! My parents in UK have the 1st ever sky box produced, about 8 years ago, been paying £40 a month for the subs for the 8 years (Approx full package for many years and now just mixes and sports) the amstrad reciever died along with the rusty 40cm dish, Dad pleaded with sky to replace for free as he had been with them since analogue days but they said no.

He cancelled sky and then went back to them as a new customer (Done it through a stand in a shopping center), Got 3 months half price sky and new gear!

Dont know how easy it is to do, but its a thought, I think if you have been a customer for over 5 years they should have some sort of loyalty scheme.

I wouldnt reccommending buying of ebay as well 2nd hand sky gear, as i brought to recievers for extra rooms and 1 is faulty. (No signal on a lot of channels)

Skyuser

Tell them if they want you to keep paying every month then they're going to have to provide a service for the money. Since they are not doing that, tell them you'll close the account. Won't be long before you get your free call out.

buzzard

Scully,

Your lucky that it was only the dish that blew down. You chimmey could have come with it. The dish shouldnt have been attached to it. If you can put in in another location.

Sam Radford

How was the dish attached? If it was simply by bolts, then that's in breach of safety guidelines. Here in England I would get Trading Standards involved. Any antenna mounted on a chimney should be held by one or more "lashing kits" (with a few exceptions related to double-brick chimney construction, which probably isn't relevant here).

Although the dish is your property, it is the responsibility of the installer to observe all relevant safety guidelines and, of course, to inform you of any requirements for safety inspection - which presumably he didn't.

watty

Sky don't own or install. Your beef is with installer if incorrectly installed (though that is a grey area since Sky subsidize the install) and ongoing maintenence is up to you as you own all the equipment.

squibs

Parents are away and there calling to cancel if they don't fix it for free. I'm still laughing they wont pay it. I mean, if you buy a PC and several years down the line it breaks - you hardly expect them to do it for free now do you!

You buy a P.C. and it's yours. The SKY service is rented per month. IMHO the policy of giving you the dish and box is a great way of escaping maintenance. If I pay monthly, forever (with rate hikes every so often), and it goes bang, I expect it to be fixed - there should be a service for my rent. Furthermore, the quality of the box and the install should be sufficient to survive the 6-12 year cycle between new tech rollouts.

If they won't help, I play the system, be that cancelling and getting the missus to sign up (already done - dodgy box replaced, cheap movies for months - all I wanted was the box fixed - wouldn't that have made you more money Mr. Murdoch?), or swapping to a competitor. Normally SKY will deal with you, but you have to have your finger on the 'cancel' button and be ready to push. Quite like poker, but with elevator music and bored Scottish accents. They are trained to say no and play hardball, and cover any concession by signing you up to a more premium package (for an initial 3 month substantial discount *minimum subscription period 12 months)

snaps

Well at the moment you cant recieve anything, thus not able to view the product they are selling you, so just cancel. Why would you want to pay for something you cannot use? Its simple, tell sky while your not able to recieve their broadcasting, you either want:
a) A repair,
b) A rebate for loss of viewing on your subscription (Most phone customers get rebates if they have loss of service after 48hours disconnection)
c) TO CANCEL!