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Getting refunded via PayPal

  • 02-02-2008 12:20pm
    #1
    Pegasus15
    Closed Accounts Posts: 199 ✭✭


    Hey people,

    I recently bought something off eBay and I received it yesterday. Wasn't working, so I contacted the seller. They are happy to refund or exchange it. I paid via PayPal and was wondering if I get a refund does that money go into my PayPal account or does it just come off the credit card bill?

    Thanks.


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    It'll go back onto your CC as far as I know.


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Yep, it goes straight back to the card. If there's a currency change involved, you may not get exactly what you paid either. Exchanges rates being what they are.


  • #4
    Pegasus15
    Closed Accounts Posts: 199 ✭✭Pegasus15


    Yeah, I paid in GBP but that's okay.

    Thanks guys. :D


  • #5
    Pegasus15
    Closed Accounts Posts: 199 ✭✭Pegasus15


    Sorry for bumping the thread.

    The seller is saying that they only refund if they can't exchange the product I ordered, but that they can exchange it. The item I bought I need before Friday so I just bought a more expensive one in town. Is there any way that I can get a refund? Would a PayPal dispute be any use?

    Thanks.


  • #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You'll need to send it back in order to get a refund or exchange. Since you needed this immediately, and have now purchased elsewhere, an exchange is no good to you. Start a Paypal dispute and state you will send back the broken item and are looking for a refund since it's no good to you now. If the seller doesn't respond, or doesn't respond favorably, then escalate the dispute to a claim.


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  • #7
    Pegasus15
    Closed Accounts Posts: 199 ✭✭Pegasus15


    I did email the seller (not via PayPal) and they said no to a refund. I really don't know much about this sort of thing, but would the dispute be more likely to go in my favour or his? Also, could I end up with negative feedback?


  • #8
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭A Dub in Glasgo


    It would probably go in your favour but you will have to return the item to the seller using a means that proves delivery


  • #9
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You could end up with negative feedback, but I think it's more likely that the seller will simply refund (on return of the broken item) and nothing more will come of it.


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