Three Mobile Credit Limit

JaneDanes · 31-01-2008 7:42pm #1

What a Joke! I've been with Three for 4 months now. They have a credit limit on my account for €180 and I can't exceed that amount. IN FACT if my bill is at €180 I can't even use my inclusive calls or texts. I travel a lot with work and this runs my bill pretty high, I've never missed or been late with my Direct Debit payment with three or any network. I'm abroad at the moment and I can't make OR receive calls. It's really affecting my business. I've made a payment on my CC (or got a friend to do it )but this is stupid and after an hour long business call this morning it’s gone!

I've written to them several times and they keep telling to ring them?? Are they slow or WHAT. I can't make calls. Now they say they keep ringing me but can't get through. Talk about not being able to get THROUGH - monkeys. I HATE ringing their customer 'care' some of the operatives have inadequate English and they all have in adequate training.

Worst Network ever and I've been with them all now. Can you believe they are STOPPING me from spending money?

They refer me to this part of their T&Cs, I don't think this applies to me as I've always paid my bill. Can anyone help me get out of this contract without having to pay this ridiculous Early Termination Fee!!!

Talk about small print

If you fail to pay your account on time, you will be breaking your agreement and we may Suspend or Disconnect
you. In this case, you will have to pay any outstanding Charges. We may set a credit limit on your account until you have established a good payment history with us or if you fail to pay your account on time. We will let you
know the applicable credit limit which we may increase or remove without notice. If you exceed the credit limit we set, we may suspend any or all of the 3 Services you use until you have made a payment to your account. You should not use the credit limit for budgeting as the amount you owe is not capped or limited by any credit limit we set.

Random · 31-01-2008 7:54pm

"We may set a credit limit on your account until you have established a good payment history with us"

Seems like their justification which is what you signed up for.

Seems like a bit of a shoddy system to me though, do they have a dedicated business dept that you could call maybe if it's a business phone with high bills ?

JaneDanes · 31-01-2008 7:58pm

Maybe, but it's buried pretty deep in the the T&Cs, I don't think 180 is that high. They should CLEARLY tell you when you sign up.

Random · 31-01-2008 8:06pm

I agree that something like that should be made clearer but realisically it probably doens't bother half their userbase (everyone else is trying to get the web working or have their phone work abroad!).

You should also read everything you sign.

It's a ****e rule, but you agreed to it. I don't think it falls under unreasonable either in the definition of an unreasonable contract which would allow you out of it.

Do fight your case though!

Sam Vimes · 31-01-2008 8:08pm

random wrote: »

You should also read everything you sign.

3 contracts generally only have the user info on them and no T&C's

Random · 31-01-2008 8:10pm

Does it have a spot where you sign to say "I have read the attached T&C" which would then prompt you to ask for them?

I guess you might have a case if there wasn't anything similiar.

JaneDanes · 31-01-2008 8:12pm

I found it on the Website in their T&Cs there. They say 'We will let you
know the applicable credit limit which we may increase or remove without notice' but I didn't find out till my I got a text and my phone stopped working. It's a crock of crap if you ask me

JaneDanes · 31-01-2008 8:17pm

I brought it in the shop, while I'm sure there was T&Cs in the box, I wasn't told anything before I brought.

Sam Vimes · 31-01-2008 8:18pm

random wrote: »

Does it have a spot where you sign to say "I have read the attached T&C" which would then prompt you to ask for them?

I guess you might have a case if there wasn't anything similiar.

nothing like that. its just a print off of the information you fill in

JaneDanes wrote: »

I brought it in the shop, while I'm sure there was T&Cs in the box, I wasn't told anything before I brought.

i don't think they're there either but tbh if staff were to tell every customer every possible detail of the network they'd be there for hours

Davy · 31-01-2008 8:23pm

This is a common problem with three, happens with none business contracts also. Has been on boards a few times.

moving to a higher tariff might help you rather than ending contract early, fees etc

JaneDanes · 31-01-2008 8:31pm

I have 750 minutes a month, but with the internet and add-ons that only leaves me 70 euros before I hit my limit, THEN my phone freezes, I can understand the limit to a degree but then I can't even use my inclusives minutes and texts? I've asked to lower my 750 to leave cash for everything else but they won't for another 2 months.

I should have been more careful and check up on Three before moving there, this is more of a warning to everyone rather than anything else! Be warned they are s**te!

Our man in Havana · 09-02-2008 12:03pm

Commander Vimes wrote: »

nothing like that. its just a print off of the information you fill in

i don't think they're there either but tbh if staff were to tell every customer every possible detail of the network they'd be there for hours

I wonder if that could be used to weasel out of their contracts?

Three Mobile Credit Limit

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