Buy my own decoder for chorus ntl?

soulcage · 31-01-2008 3:16pm #1

Hi All,
I subscribed to chorus ntl and they gave me a Sagem decoder (ICD60-31). It worked until 2 days ago when it inexplicably started rebooting itself every two seconds and it's completely unusable.
I called NTL customer service and they will replace it when a tech guy will come to my house and validate the fault. I think it's gonna take at least two weeks for this.
Since the Sagem decoder is very lame, I'm considering to use this opportunity to buy my own decoder but I don't want to waste my money buying a decoder not compatible with chorus ntl.
I'm not an expert about decoders so I wonder what do I have to verify before proceeding with the buying.
Any suggestions?

pizzahead77 · 31-01-2008 3:57pm

You legally cannot use any other decoder other than the Chorus/NTL provide you with.

Tell them to you want a discount on your next bill for the downtime - they are usually pretty good at giving one!

soulcage · 31-01-2008 4:26pm

How come? This is unacceptable from my point of view...
I regularly pay the bill, I own their smart card, I'm not doing any hack.
I just want to be able to watch lost on sundays

I called them several times to ask for a replacement but yesterday morning they told me that before proceeding to replace the unit I have to do some tests with them, therefore I should be at home an not in the office. Yesterday evening I was at home and they told me to wait one day because an upgrade was in progress in my area. This morning I called them again and they reply saying I have to call while at home to do the *famous* tests... that's crazy!
Anyhow, it is *technically* possible to use another decoder without doing any hack, simply buy one and use their smart card?
Thanks for you reply

skelliser · 31-01-2008 4:32pm

[idiot]

DigiDec · 31-01-2008 4:38pm

skating on thin ice comes to mind!!

joe25 · 31-01-2008 4:43pm

[read the charter]

paulm17781 · 31-01-2008 4:51pm

You don't own the smart card, they do. They own the box too. Tell them to get someone there with a replacement on X date or to put you through to cancellations. Cancellations have the power to dispatch engineers the next day where as customer care make you wait 7 months. Excellent service... :rolleyes:

watty · 31-01-2008 5:17pm

What he says ^^^^^

You are only renting a service. They own and control everything.

Buy my own decoder for chorus ntl?

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