Problem with wizard satellite

Gileadi

Hi,

I purchased a product off wizard satellite on the 6th Jan, the cash was taken from the c/c and I recieved an email later that night saying that the product was dispatched (which i though was very odd seeing as i ordered it at dinnertime on a sunday and said it was dispatched around 11 pm on a sunday night).

Since then ive heard nothing, no sign of the product (even though the website said 3-5 working days for the UK). Sent them 2 emails with no reply and have no luck on the phone no. on the website.

Any of you guys got any ideas what i can do in this situation, even a way to contact them would be great

Cheers,

Gileadi

snaps

I used them once, found the products took a very long time to arrive. If i remember rightly, when they were dispatched (Email notification) they were not actually dispatched until a week later!!!!

I never used them again. I use german suppliers now, so much cheaper and efficient.

Boggles

Gileadi wrote: »

Hi,

I purchased a product off wizard satellite on the 6th Jan, the cash was taken from the c/c and I recieved an email later that night saying that the product was dispatched (which i though was very odd seeing as i ordered it at dinnertime on a sunday and said it was dispatched around 11 pm on a sunday night).

Since then ive heard nothing, no sign of the product (even though the website said 3-5 working days for the UK). Sent them 2 emails with no reply and have no luck on the phone no. on the website.

Any of you guys got any ideas what i can do in this situation, even a way to contact them would be great

Cheers,

Gileadi

E-mail them again saying you will be getting on to your cc company if you don't get in contact with you immediately, give them 24 hours, if they have a reasonable excuse and put your mind at ease, leave it there, If not get onto your CC company and yank the money back off them.

As a matter of interest what did you purchase? Anything nice?

Gileadi

Starview box, purely for research purposes

watty

Unless you work for a Cable company, you could get prosecuted just for buying or selling it. Also UPC are finally running countermeasures that are bricking these.

I bought a Diseqc switch from them and it was "pre-owned", not new. Sellotaped together packaging.