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advice needed

Frank11 · 2008-01-29 12:20:46

http://www.boards.ie/vbulletin/showthread.php?t=2055226338 Can anybody give advice on how I am fixed with the problem that I have posted at the above link. I have explained more about the situation within that thread. Thanks.

29-01-2008 12:20pm

#1

Frank11

Registered Users, Registered Users 2 Posts: 251 ✭✭

Join Date: January 2008

Posts: 208

http://www.boards.ie/vbulletin/showthread.php?t=2055226338

Can anybody give advice on how I am fixed with the problem that I have posted at the above link.
I have explained more about the situation within that thread.

Thanks.

0

Comments

#2 29-01-2008 9:22pm

foggy_lad

Closed Accounts Posts: 20,373 ✭✭✭✭

Join Date: July 2007

Posts: 19484

surely as this salesperson has agreed to refund your deposit then he should do just that? write the letter and hand deliver it or send it by registered post and then give ten days for any reply before you can apply to the small claims court. good luck with this as this guys behaviour is scandalous!

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#3 29-01-2008 9:53pm

jor el

Closed Accounts Posts: 16,713 ✭✭✭✭

Join Date: July 2002

Posts: 16068

http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/deposits

The important parts for you to note here are:

If the supplier does not adhere to the terms of the contract (for example, delivery of a product takes significantly longer than stated) you may have a right to ask for your deposit to be returned.
and
If you pay a deposit to a supplier who, in return, holds an article for you and you change your mind about paying the balance the supplier may not in all these circumstances be obliged to return your deposit.

How long did he originally say the repairs would take? If he said a day or two, and it actually took two weeks then you could count that as a significant delay. Conversely, since the repairs are now done, it could look like you've just changed your mind and may not be entitled to a refund.

You should contact the Citizens Information people or the National Consumer Agency and see what they think.

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#4 30-01-2008 8:19am

Frank11

Registered Users, Registered Users 2 Posts: 251 ✭✭

Join Date: January 2008

Posts: 208

Thanks for the replies,
We didn't agree a date for the car to be collect but we were called to the garage 3 times and told that it was ready.
He would have let us drive the car away knowing the car had a hole in the rear lens which is a NCT fail. He did say he would cover NCT warranty but at our expense of time and money for a retest.

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#5 02-05-2008 9:46am

Frank11

Registered Users, Registered Users 2 Posts: 251 ✭✭

Join Date: January 2008

Posts: 208

Hi All,
Just an update on this, finally got some justice

http://www.boards.ie/vbulletin/showthread.php?t=2055226338&page=2

Thanks for your support.:)

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