Order from Play.com Posted 11 Days Ago - No Items Yet

Kintarō Hattori

Hey Folks,

Two DVD's I ordered from Play.com were posted on the 18th of January but I haven't received them yet. I've bought several DVD's from Play over the years and never had a delay like this, usually they arrive in about a week.

I posted them like all my orders to my work address so they shouldn't be gone astray anywhere.

Has anyone else had to wait this long? Am I getting concerned a little early?

nava

eo980 wrote: »

Hey Folks,

Two DVD's I ordered from Play.com were posted on the 18th of January but I haven't received them yet. I've bought several DVD's from Play over the years and never had a delay like this, usually they arrive in about a week.

I posted them like all my orders to my work address so they shouldn't be gone astray anywhere.

Has anyone else had to wait this long? Am I getting concerned a little early?

Hi

maybe they are with customs, if they are normal DVD's you should be ok, but boxsets you might have to pay customs on them.

Regards

dudara

I would probably give them 10 working days to be delivered and then I would contact Play.

Sad Professor

I agree, nothing to worry about just yet. I've often had delays of a week or so.

But out of curiosity did you get a dispatch email? Or did you have to get the post date from your online order status?

Kintarō Hattori

Hey Guys,

I got a disptach email from them alright. Giving it 10 working days seems like a good idea. I can't imagine there'd be a problem with customs as it's 2 single DVD's, the order in total is about €20.

rubadub

Fairly normal

Kintarō Hattori

rubadub wrote: »

Fairly normal

Perhaps so, but I've never had to wait this long from them!

jor el

You have to wait 21 days (3 weeks) from the date of dispatch to be able to claim replacements from Play. Less than this and they'll simply ignore you.