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Experience with ordering from DABS and then laptops direct

  • 24-01-2008 2:01pm
    #1
    PoleStar
    Closed Accounts Posts: 774 ✭✭✭


    For those NOT buying a Dell, I thought I would share my experience with an online laptop order.

    Initially ordered from Dabs.ie as price the best for item I wanted.

    Day 1: place order online.
    Day 2: receive email requesting confirmation of card and delivery address, I replied immediately.
    Day 3: received email saying they had changed their mind and would only deliver to card address (even though it says otherwise on website). I replied immediately asking if they would deliver to a workplace and I would receive the item and have the card I used to order and a passport as ID.
    Day 4: received reply saying no, only card address. As price was good I replied and said ok, but can they give an approximate time of delivery (as like everyone else, I do have a job and would need to make arrangements)
    Day 5: Received reply saying no. I replied saying ok, place order anyway.
    Day 6: Received a number of conflicting emails saying yes order was placed, no it was not and so on.

    I gave up and cancelled order. The company has no phone that you can ring to clear things up. I went onto an online chat service with the company and asked them to phone me then instead and they said "sorry sir we dont do that. Is there anything else I can help you with today sir".

    Decided then to try laptops direct (against many peoples advice I know!!). However they had now dropped their price on the item I was interested and at least they had a phone contact number.

    Day 1: placed order online.
    Day 2: had a missed call in work from delivery guy who was unable to deliver laptop as no one else would sign for it (I was tied up and couldnt take it). Phoned delivery guy, he said he would return next day.
    Day 3: laptop in hand. I.e. had laptop within 48 hours and that includes one failed delivery attempt!

    Might just be of interest to anyone who is buying a laptop.


Comments

  • #2
    ciano1
    Registered Users, Registered Users 2 Posts: 2,148 ✭✭✭ciano1


    wow...should have ordered from them

    my dell took 22 days:mad:


  • #3
    thegloriousend
    Closed Accounts Posts: 301 ✭✭thegloriousend


    Ordered my very reasonably priced laptop off laptopsdirect on Monday. It arrived here yesterday - I can only highly recommend them


  • #4
    Alanstrainor
    Registered Users, Registered Users 2 Posts: 23,157 ✭✭✭✭Alanstrainor


    Despite what many people say about laptops direct, i've found that they are great. Quick delivery and good communication, they even rang me a week after receiving my order to make sure everything was okay, i'd definitely buy from them again.


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