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Read receipts duplicated

  • 22-01-2008 9:45am
    #1
    Fr0g
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭


    Hi,
    Just wondering if there are any email/ms exchange tech heads out there

    A friend of mine is in dispute with a firm and has been communicating with them by email. As the emails are sent he reuqests a read receipt and these are duly returned as they are read. However he then received a bulk of read receipts from the same emails again, all in one go. They are claiming that they didnt receive his emails. He suspects foul play.

    I dont know enough about the inner working of email transport to give him an explanation for it. Is there an innocent explanation as to why he would receive a bulk of repeated read receipts when he had already received a receipt for each email as they were sent and read?


Comments

  • #2
    Martyr
    Closed Accounts Posts: 1,567 ✭✭✭Martyr


    i'm not expert on outlook, but my guess is that more than one person has access to the email address your friend sent messages to.

    The first recipients email client was configured not to delete messages from the remote pop3/imap server??

    The MSGTAGs are only processed by HTML email clients (not exclusive to outlook AFAIK), so other people could have read the mails, and you wouldn't know for sure.

    Would there exist some logs on the email server for the recipient?


  • #3
    Fr0g
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Fr0g


    Average Joe wrote: »
    i'm not expert on outlook, but my guess is that more than one person has access to the email address your friend sent messages to.

    The first recipients email client was configured not to delete messages from the remote pop3/imap server??

    The MSGTAGs are only processed by HTML email clients (not exclusive to outlook AFAIK), so other people could have read the mails, and you wouldn't know for sure.

    Would there exist some logs on the email server for the recipient?

    Ok I think that answers my question. I have no idea what the recipients email set up is. But if there are legitimate reasons why this has happened then I can hang up my conspiracy hat! It just seemed odd that this happened with someone that he was in conflict with and who are refusing to acknowledge that he sent these emails.

    Thanks for your reply.


  • #4
    CptSternn
    Registered Users, Registered Users 2 Posts: 1,530 ✭✭✭CptSternn


    There are a few legitimate reasons this could happen. If the user is on a large exchange network with many exchange servers all routing through one main outgoing server then a mis-configured farther down in the forest could cause this to happen.

    Also, I have seen this happen when a user is reading his email via a SLOW dial-up. The mail client sends a receipt, but the confirmation of the receipt is not received because the connection is slow, so it sends again.

    It works the other way as well - if a user moves an email from the server to his personal folders on a slow connection they may go back later and find the message is still on the server, and marked as unread as if they never touched it.

    Slow connections keep proper communication from happening and that can cause issues like this and others.


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