Dell Sales

tech · 21-01-2008 1:52pm #1

Is it me or are all the sales team in dell trying to wreck people heads and dont speak very good english

irlrobins · 21-01-2008 2:57pm

Moved from comp/tech

dudara · 21-01-2008 2:59pm

So far this isn't really a consumer issue. If you have a valid complaint, then make it. Otherwise I will close this thread in a while.

dudara

matchthis · 21-01-2008 4:15pm

Wouldn't order off these again. Ordered an inspiron 1521 off them 28/11/07 and the expected date of delivery keeps on getting pushed back further and further, currently at 14/02/08. This was meant to be an xmas pressie and it's killing me to wait and give them the business, but it's what the lady wants. Meanwhile printer sits idle waiting for a friend.
Customer care is the worst i have ever experienced. They can only tell me what i already can check myself online. Have been told numerous lies and caught them out many times and have the mails to prove it. They can't even tell me what the delay is and has cost me three days of work as you only find out there is a delay 24hrs before hand which is very annoying.
They mailed the distributors the 16th and are just waiting to see what the hold up is and they do not see anything wrong with a delay so long in a reply:mad:

paulusdu · 21-01-2008 4:22pm

Matchthis, have you talked to a team leader or a supervisor ? I know Dell had a bad name a few years ago, but they have made massive improvements in there. I worked there for around 3 or 4 months, and my view of them changed for the better to be honest. I owuld never have touched them, but now, i would recommend them, and they have made a big push on customer services.
But with all big companies i guess there will be a bad experience eventually.

As for the long wait, thats a bit of a pain, but certain models do tend to sell faster than they can build for some reason.

tech · 21-01-2008 7:45pm

has anyone one got an extension no for an Irish person in DEll

Tails142 · 21-01-2008 7:57pm

I have bought 4 pc's off dell over the past 3 or 4 years and have never had any trouble at all. All the pc's are still in working order and I they're used every day too.

The website was plastered over xmas with disclaimers stating that delivery times would be long due to the huge demands; so I dont know what you have to complain about really.

You probably should've gone to dell outlet, they're dell pc's prebuilt and ready to ship!

tech · 21-01-2008 7:59pm

have you got a number of the person you were dealing with ?

paulusdu wrote: »

Matchthis, have you talked to a team leader or a supervisor ? I know Dell had a bad name a few years ago, but they have made massive improvements in there. I worked there for around 3 or 4 months, and my view of them changed for the better to be honest. I owuld never have touched them, but now, i would recommend them, and they have made a big push on customer services.
But with all big companies i guess there will be a bad experience eventually.

As for the long wait, thats a bit of a pain, but certain models do tend to sell faster than they can build for some reason.

Dell Sales

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