Meteor Repair

Fresh Pots

hi everyone, hopefully someone can answer my question. Got a phone back in september and there about two weeks ago the headphone connection started acting up so i brought it in for repair, got it back yesterday connection was fixed but they have broken the number 1 button.

I'm really pis**d of because i handed it in and got it back in a worse state, i could live without the earphones for a while but you need all the keys.

Does anyone know if i am entitled to a new phone or even a temp phone when its getting fixed?

7.Ronaldo

You should be able to get a replacement phone while yours is being repaired. You will have to leave a €70 deposit but you'll get that back once you return the phone. Supply of loan phones are limited though so I'd check with the store if I were you.

Sam Vimes

you're not actually entitled to a loan phone so don't go demanding one or anything but most places do them if you pay a deposit. meteor's policy is a phone has to be sent away three times before a replacement will be given

Fresh Pots

alright thanks guys, i'll see what they say about a replacement phone. i just rememberd i have an old nokia 6070 i can unlock, i might just use that. I guess 10 days with a different phone won't kill me!

thanks again!

foggy_lad

lonely_soldier wrote: »

hi everyone, hopefully someone can answer my question. Got a phone back in september and there about two weeks ago the headphone connection started acting up so i brought it in for repair, got it back yesterday connection was fixed but they have broken the number 1 button.

I'm really pis**d of because i handed it in and got it back in a worse state, i could live without the earphones for a while but you need all the keys.

Does anyone know if i am entitled to a new phone or even a temp phone when its getting fixed?

surely after breaking your phone they should be treating you a bit better than making you wait without a loan phone or even a replacement as they have damaged your phone! if the damage was severe enough to break a key then i would be asking what other internal damage has been done??

as any knocks or dropping a phone can do terminal damage which may not surface for days or even weeks!

7.Ronaldo

To be fair the phones have to be sent to Sigma and even in a padded envelope damage can still occur.

If theres a loan phone available he'll be able to take it if he makes a €70 deposit. This has to be the case because if he was allowed to take it for free and this turns out to be a better phone than the one he's having repaired, wheres the incentive to return it?

foggy_lad

but where is the incentive for the repair and delivery people to not break phones? seems nobody takes pride in their work anymore

chrislad

What...incentive....is....there....for....the....repair....guys.....not....to.....break....phones.

Did you actually say that? Seriously.

Wow. Just wow.

Fresh Pots

Ok was planning to bring the phone down to the shop today, then this morning i wake up, check my phone and realised that its working normal again. Now i don't know whether to bring it back or not, probably no point as theres nothing wrong with now, but lets just hope it stays that way!