problem with smart or host

DannyD

A certain times of day certain websites aren't available. I ran a traceroute which ends after hop 5. Is this a problem with Smart's routing or somewhere else? The website is available from other isps so I suspect it's Smart at fault.

1 AolynkDslRouter (192.168.1.1) 1.752 ms 1.221 ms 1.339 ms
2 xxx.mysmart.ie (xxxxx) 33.908 ms 87.126 ms 83.087 ms
3 ge0-0-0.core1.tcy.dub.stisp.net (84.203.130.125) 34.787 ms 61.605 ms 31.282 ms
4 ge-9-4.the.uk.euroconnex.net (195.66.224.223) 73.234 ms 116.245 ms 98.981 ms
5 web.zamang.net (85.234.144.133) 44.925 ms 42.918 ms 43.818 ms
6 * * *

Thanks in advance.

Anyone else using smart can you ping 85.234.144.112 ?

oscarBravo

I can ping it, but can't traceroute to it. Doesn't look like a Smart problem.

Spear

Hmm, I tracerted from my Smart connection and it went through fine, albeit the last host apparently has a hostname of just ".".

DannyD

Thanks for the responses. The funny thing is that If I use http://anonymizer.nntime.com/ and enter the ip the website loads fine but directly from my smart account it doesn't I still don't know if it's smart or the hosting company

oscarBravo

Should have mentioned that while traceroute doesn't work for me, mtr does. I can open that website, shows an Apache/CP/WHM fresh install page.

DannyD

oscarBravo wrote: »

Should have mentioned that while traceroute doesn't work for me, mtr does. I can open that website, shows an Apache/CP/WHM fresh install page.

What conclusion do I draw? I think it's a smart routing problem but who knows.

Spear

DannyD wrote: »

What conclusion do I draw? I think it's a smart routing problem but who knows.

I don't think it's Smart's routing that's at fault. It's getting beyond their network at least.

pizzahead77

Doing a trace route on Smart I get ther following

1 1 ms 1 ms 1 ms mygateway1.ar7 [192.168.25.1]
2 26 ms 27 ms 26 ms 84 [xxx.xxx.xxx.xxx]
3 27 ms 27 ms 26 ms ge0 [84.203.130.125]
4 38 ms 38 ms 37 ms ge-9-4.the.uk.euroconnex.net [195.66.224.223]
5 39 ms 37 ms 38 ms web.zamang.net [85.234.144.133]
6 39 ms 38 ms 38 ms . [85.234.144.112]

Also if I enter the ip address into a browser I get the aforementioned Apache WebServer page which would suggest that the site is not working properly.

I also tried a trace route using http://www.nwtools.net and get the following results

TraceRoute to 85.234.144.112

Hop (ms) (ms) (ms) IP Address Host name
1 6 1 3 66.98.244.1 gphou-66-98-244-1.ev1servers.net
2 0 0 0 66.98.241.13 gphou-66-98-241-13.ev1servers.net
3 0 0 1 66.98.240.6 gphou-66-98-240-6.ev1servers.net
4 1 1 1 129.250.10.229 ge-1-13.r04.hstntx01.us.bb.gin.ntt.net
5 1 1 1 129.250.4.233 xe-1-3-0.r20.hstntx01.us.bb.gin.ntt.net
6 11 11 11 129.250.3.129 as-0.r20.dllstx09.us.bb.gin.ntt.net
7 44 44 41 129.250.5.25 p64-0-1-0.r21.asbnva01.us.bb.gin.ntt.net
8 55 49 51 129.250.2.8 as-0.r21.nycmny01.us.bb.gin.ntt.net
9 Timed out 133 128 129.250.2.39 p64-2-1-0.r22.londen03.uk.bb.gin.ntt.net
10 131 128 130 129.250.2.78 xe-3-1.r00.londen03.uk.bb.gin.ntt.net
11 113 115 128 83.231.148.19 -
12 116 116 116 85.234.144.133 web.zamang.net
13 116 116 116 85.234.144.112 -

Using the anonymous proxy site mentioned above the Apache page displays as well.

So I guess that the website is the issue here.

What other sites do you have issues with?

Have you ever raised this on the Smart forums - http://support.smarttelecom.ie/forums/

DannyD

ahh, for some reason the routing on the router was screwed up. A reset of the router resolved it.