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Screen Bursted

  • 14-01-2008 7:58pm
    #1
    cson
    Registered Users, Registered Users 2 Posts: 14,513 ✭✭✭✭


    Righto, mate of mine broke the screen on his lappy, where can you get it fixed and where is the cheapest?

    Thanks :)

    cson


Comments

  • #2
    majiktripp
    Registered Users, Registered Users 2 Posts: 2,471 ✭✭✭majiktripp


    How long is a piece of string?! Make / Model of Laptop for start, How'd he break it? Is it under warranty?


  • #3
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,881 Mod ✭✭✭✭PauloMN


    Also if it's anything other than new or nearly new, it may not be worth fixing given the price of a replacement screen versus the price of a new laptop.

    If you post the specs/type of machine, I'm sure people can advise you of whether it's worth fixing or not.


  • #4
    Saruman
    Registered Users, Registered Users 2 Posts: 11,389 ✭✭✭✭Saruman


    majiktripp wrote: »
    Is it under warranty?
    Why ask this question? Warranty will not cover a smashed laptop, its not a fault.
    You should ask, is it insured with an accidental damage insurance/extended warranty that places like PC world try and sell you.

    OP since you can buy a new laptop for the €400 mark and sometimes below, perhaps you are better off buying a new one... unless its a pretty good spec laptop that is worth (not cost) more than the price of a new laptop.


  • #5
    majiktripp
    Registered Users, Registered Users 2 Posts: 2,471 ✭✭✭majiktripp


    Saruman wrote: »
    Why ask this question? Warranty will not cover a smashed laptop, its not a fault.
    .

    I'll point you to this thread - > http://www.boards.ie/vbulletin/showthread.php?t=2055208310
    Check mate.
    Its always, ALWAYS worth trying to get it repaired under warranty. What have you got to lose?


  • #6
    Saruman
    Registered Users, Registered Users 2 Posts: 11,389 ✭✭✭✭Saruman


    Ah yes, and there was some surprise from everyone who posted that the Dell engineer covered under warranty when it was clearly user damage.

    Sure there is no harm in chancing your arm, If its onsite warranty then you could just waffle and say your screen is not working, leave out the fact its smashed. the engineer probably does not work for said manufacturer so if he is sent out to replace a screen or chassiss, thats what he will do. I know thats how it was in Gateway. The engineers were monkeys who did what was told and if it did not fix the problem it was escalated to me and i told the engineers how to troubleshoot. I got one guy fired as he was rubbish and the last straw was when he asked me how to get into device manager. I told him to leave the site and hung up, he was fired or at least transferred from ever going on a gateway call again :D


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  • #7
    PauloMN
    Moderators, Technology & Internet Moderators, Regional North East Moderators Posts: 10,881 Mod ✭✭✭✭PauloMN


    Saruman wrote: »
    I got one guy fired as he was rubbish and the last straw was when he asked me how to get into device manager. I told him to leave the site and hung up, he was fired or at least transferred from ever going on a gateway call again :D

    Without wishing to take the moral high ground, you sound like you enjoyed getting the guy fired, which is a bit sh1t really.


  • #8
    Saruman
    Registered Users, Registered Users 2 Posts: 11,389 ✭✭✭✭Saruman


    Trust me.. every time one of us got this idiot on the phone we spent almost an hour hand holding him and telling him how to do his job. Every single time he went somewhere he called for instructions with "and what would you like me to do now sir?" Seriously... he said this after everything we asked him to do. If he went out to replace a sound card.. first thing he would do, before even opening up the system case is call us and ask us how to do it?

    That level of icompotence deserves nothing else... He wasted so much of our time, his time, the customers time.. and just time and space in general so the day we heard he was no longer doing gateway calls we all sighed in relief.
    so yes.. i did enjoy it and so would you had you been forced to deal with him every day.


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