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Faulty laptop

  • 12-01-2008 5:53pm
    #1
    Dundalk Daily
    Closed Accounts Posts: 583 ✭✭✭


    Just picked up a laptop at pc world today as a spare machine. It has already cut off twice in its first few hours so i may have to take it back. In the event i do go back can at what stage can i insist on a refund, must i accept them repairing it.


Comments

  • #2
    Barlow07
    Closed Accounts Posts: 480 ✭✭Barlow07


    Dundalk Daily wrote: »
    Just picked up a laptop at pc world today as a spare machine. It has already cut off twice in its first few hours so i may have to take it back. In the event i do go back can at what stage can i insist on a refund, must i accept them repairing it.

    First off id never buy a laptop from PC world, you may want to check the T&C on there website, but i would demand a refund straight away, if you tell them its needed for work/college or ask for laptop while they repair your one.


  • #3
    *Tripper*
    Closed Accounts Posts: 1,017 ✭✭✭*Tripper*


    Go back asap with your receipt, explain the situation, get your money back and get the hell out of there and get yourself a macbook from apple.com!


  • #4
    Dundalk Daily
    Closed Accounts Posts: 583 ✭✭✭Dundalk Daily


    ok but it has been purchased from pcw, what im asking here is when or at what stage can i legally demand a refund. Legally can they insist on a repair, or a second repair etc


  • #5
    8k2q1gfcz9s5d4
    Closed Accounts Posts: 2,616 ✭✭✭8k2q1gfcz9s5d4


    *Tripper* wrote: »
    yourself a macbook from apple.com!

    bit expensive though, and no major benefit


  • #6
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    If you only bought it yesterday, and it is actually faulty, it will be replaced on the spot


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  • #7
    *Tripper*
    Closed Accounts Posts: 1,017 ✭✭✭*Tripper*


    Dundalk Daily wrote: »
    ok but it has been purchased from pcw, what im asking here is when or at what stage can i legally demand a refund. Legally can they insist on a repair, or a second repair etc

    Your completely with in your consumer rights to demand a full refund, not a credit note or repair, IF the item is faulty.


  • #8
    Bargain_Hound
    Registered Users, Registered Users 2 Posts: 524 ✭✭✭Bargain_Hound


    PCW Will replace your laptop with a new laptop within the first 28 days if a fault is found. Sometimes they will give you a full refund, just ask. After the 28-days it will be repaired by the manufacture.


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