Lost Order?

RagTrade

Hi, I hope someone can help with a question I have.

I ordered Sky online on Dec 30th, and selected an installation date of Jan 12. I haven't heard anything since so I called the support number. They told me that there was no record of my order on the system based on seaching by phone number, Credit Card etc. and that I should wait a few more days.

I would really prefer to place a new order because I have a feeling that the old one will never turn up and this time I will go with the local Sky shop and get sky+, which I didn't select last time.

If I do this, do I run the risk of two charges/bills and months on hold on the phone trying to sort it out or should I give the original order more time? Now that I have made the decision to go with Sky I don't want to wait too long to activate it.

Thanks.....

mburke

I had something similar happen to myself with ordering regular sky some months ago. I did it online and heard nothing so I rang them and told them the story and they did the order over the phone (they did say that there was no record of the online order from previously).

Within a week I received two sky viewing cards and then ended up spending sometime on the phone trying to sort it out. I waited until I got a cancelation confirmation from them for one of the cards.

Anyway after my install was done I got a call from another installer about when he was coming onsite so I explained the scenario to him also.

RagTrade

Did they charge you for two installation fees?

I called Sky again at lunchtime and they told me to order again, so I am just back from the local sky retailer with a contract in hand. I got sky+ this time, so it will be worth the additional wait.

Hopefully, if I am charged twice I will be able to talk them through the series of events and get a refund without too much hassle.

mburke

No, I was charged once, that is why I insisted on the cancellation number. Sky just asked me to destroy the second card that they sent me.