broke my laptop screen. best way to fix it?

RoyalMarine

right... picked up my laptop last night and i tripped over a cable running across the floor. i fell on my arse and the laptop was in my hand. my palm smacked off the lcd screen. and now its broken.

works perfectly connected to a monitor, but the screen has extensive damage to it.

it still has about 10 months warranty with dell.
its a dell xps m1710.

what can i do? will dell fix it? will it cost me? can i use my warranty for it?

any info is great.

Capt'n Midnight

warranty - only if you have accidental cover

I don't ever remember any laptop manufacturer covering cracked screens and plastics damage on the basic warranty

if you can get a quote from dell it may cost more than buying a similar laptop on eBay ( you can move the ram and drive so you can look for a stripped down one ) - it's the most expensive part of the laptop - if the laptop was older or lower specced it would not be worth getting brand new screen

someone may know the part number of a replacement screen and a price for it which will tell you if it's worth doing or not

Saruman

As midnight said, no warranty will cover a cracked screen unless its an upgraded accidental damage one like PC world always push on you.
Being a dell, you probably reduced the warranty and did not add any extras to get the best price.

legs11

WERE YOU BOOZIN???!

thats a bit unfortunate, i had a screen replaced by dell last year on a M1710, it cost over 1000e he told me. them 17" beasts have a massive resolution and cost a bomb sadly.

breaking one is a nightmare.

have you house insurance?:p

RoyalMarine

ah jesus thats the worst news ive gotten in my life

ive put so much money into it! and no i dont have accidental cover jesus this just gets worse and worse.

it cost me 2,400 3 months ago. aint gonna entertain the idea of scrapping it.
could i claim it on my house insurance?

legs11

well you can try making a claim off house insurance, add your laptop, and make a claim a few weeks later.

doubt it tho......!

try looking around for a screen on ebay or something, gonna cost tho

DublinWriter

RoyalMarineComm wrote: »

it cost me 2,400 3 months ago. aint gonna entertain the idea of scrapping it. could i claim it on my house insurance?

On my own particular standard policy I'm covered for accidental damage, however 'high-value' items need to be itemised on the policy schedule.

The last time I checked, I think the term 'high-value' was applicable to items with a value of €2,500 or more. You might just squeak it.

RoyalMarine

right, im gonna order a replacement screen off ebay. 300 dollar's + 40dollars to ship to ireland.
guaranteed with 60 day warranty. cant go wrong with it.

anyone ever replaced a laptop screen before?

Ghost Train

try the dell support pages, might have a service manual telling you how to do it

i think this is it http://support.euro.dell.com/support/edocs/systems/xpsM1710/en/SM/display.htm

kaizersoze

RoyalMarineComm wrote: »

right, im gonna order a replacement screen off ebay. 300 dollar's + 40dollars to ship to ireland.
guaranteed with 60 day warranty. cant go wrong with it.

anyone ever replaced a laptop screen before?

Don't forget the strong possibility of import duty and VAT added on entry.

RoyalMarine

right, just got off the phone to dell.
they are coming to fix it wednesday morning.

the fella from xps service was really helpful.
and apparently he says its covered on my warranty?

at the end of the call i asked him how much its gonna cost and he said nothing.
i said but i broke it.
he said dont worry the engineer will fix it. other than that dont mention it at all.

???

legs11

lucky you, i found the xps support great. well worth buying a xps for. wouldnt facny opening a 1710 up and changing screens and the like.
glad your sorted now

AlmightyCushion

RoyalMarineComm wrote: »

right, just got off the phone to dell.
they are coming to fix it wednesday morning.

the fella from xps service was really helpful.
and apparently he says its covered on my warranty?

at the end of the call i asked him how much its gonna cost and he said nothing.
i said but i broke it.
he said dont worry the engineer will fix it. other than that dont mention it at all.

???

Sweet. I wish I had got an xps now instead of an inspiron.

majiktripp

I was just about to suggest that you try the XPS warranty cover anyways at a long shot. I've had people who have broken their screens much the same as you and have had them fixed under warranty from dell. Im suprised even when you said it was your fault that they went ahead, I'd be more inclined not to mention its cracked and once the engineers there with the part he'll more a less go ahead and do it anyways.
Fair play though! At least its resurrecting your laptop! You'll have to baby it from now on!

RoyalMarine

couldnt believe my luck really. hope all goes well..

ill stick a pic up later on of the damage. and then the new screen when it gets here.

should be replaced wednesday morning sometime

added pics.

Capt'n Midnight

AlmightyCushion

RoyalMarineComm wrote: »

Man, that is some nasty damage. I wonder what was in that folder that you had to scribble out the name?

RoyalMarine

ah now... im a 23 year old male with a laptop and a bedroom... go figure

Saruman

jaysus.... warranty repair? Have to say.. far juice for contacting dell. And more so, fair play to the engineer fir giving you a warranty repair.

RoyalMarine

im gonna get a pic of the engineer and submit him for being a legend.

student7

I just found this:

http://www.screentekinc.com/Dell_XPS_M1710--17-inch--1920x1200-wuxga-laptop-lcd-screen.shtml

and with help of this:

http://support2.jp.dell.com/docs/systems/xpsM1710/en/SM/display.htm#wp1006390

It's possible and I think worth the hassle:-)

A.

RoyalMarine

student, that costs 600 dollars! dell are doing it for free.

student7

Good for you:-)

All the best in new year 2008!

A.

5uspect

I put a new ccfl backlight into herselfs Acer not too long ago. I had to open the LCD panel up and solder the new one inside it. It was a bit messy and awkward but from what I saw its not a big job to just replace the entire panel. Once you open up the housing you just need to disconnect the inverter etc and stick the new one in. The Dell engie should have it done pretty quickly for you.

RoyalMarine

i heard the only main quibble with doing it yourself is you void the warranty on it, and also there are a huge amount of screws all different sizes...

The Muppet

Thats mighty impressive service from the Dell engineer, well above and beyond what they were obligied to do. I'm impressed.