Undelivered eBay item - buyer or seller at fault?

AdMMM

I bought a game from a seller in the UK at the beginning of the month and I gave it until yesterday before asking the seller about it. He responded with a tracking number and the address he sent the package to.

The tracking number said that the parcel was delivered on the 12th of December (and signed for) but the address the parcel was sent to was simply:

A Murphy,
<insert street address here>
Munster
Ireland

This is a different address to the address I have on eBay (I had the sense to put in Waterford City)

I'm trying to sort this out as best I can now, but I'm wondering who would be found at fault if I was to make a complaint?

dobsdave

|.Murderer.| wrote: »

I bought a game from a seller in the UK at the beginning of the month and I gave it until yesterday before asking the seller about it. He responded with a tracking number and the address he sent the package to.

The tracking number said that the parcel was delivered on the 12th of December (and signed for) but the address the parcel was sent to was simply:

A Murphy,
<insert street address here>
Munster
Ireland

This is a different address to the address I have on eBay (I had the sense to put in Waterford City)

I'm trying to sort this out as best I can now, but I'm wondering who would be found at fault if I was to make a complaint?

I presume you paid by paypal?
If so what address do they have for you?
If neither address matches the one he sent it to, then he is at fault.
Try and sort it with him first,then report it if no joy.

subway

sorry, did he send it to
- your address minus the city
or
- actually to <insert address here>?!?!?

if he sent it to the first then he is still wrong for getting the address wrong, but confirm with an post what the full address was
if he sent it to the latter he is a moron and wrong...

i assume you are "a murphy", b ut who signed for the package, you can request the delivery docket via the an post website

jor el

If you paid by Paypal then check the receipt you got from the payment to see what address went through. If the correct one was sent, then forward this receipt to the seller and show him he used the wrong one. If the address you have above is on the receipt, i.e. a wrong one, then you are at fault.

It's still strange that someone somewhere signed for this. If it was undeliverable then it should have been returned. The seller should be able to get a copy of the signature to see who actually received it.

AdMMM

Seems as if An Post are up to their old tricks again. They signed for the delivery themselves and didn't tell me that there was a package for me. It's down as "no answer" on the website, even though I was in the house on the day of delivery and accepted a different parcel from them and specifically asked "are there any others?" to which I was told there wasn't.

parsi

And why would An Post do that ? It may make sense for them to sign for delivery and bang it in our letterbox to save time but signing for it and not delivering it only wastes their time and causes grief..

MOH

parsi wrote: »

And why would An Post do that ? It may make sense for them to sign for delivery and bang it in our letterbox to save time but signing for it and not delivering it only wastes their time and causes grief..

I had 3 packages in a year where I happened to be in the house when the post came. In each case they just put the slip through the door saying they had tried to deliver the package, pick it up from the depot. They never once rang the doorbell. They just don't bother bringing the package out with them.

genfoley

Been there bought the t-shirt, I had trouble with a buyer on ebay, he didnt send me a mobile fone, he wouldnt answer my emails, I escalated a claim through paypal, he emailed paypal with a tracking number and when you looked up the tracking number it was delivered to some remote place in america, seller wouldnt answer my emails, paypal got me the refund - the seller is at fault if you dont get the package, if your address in paypal is correct then it should go to that address......paypal are excellent so raise the issue with them if you get no joy !