Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Call logging system

  • 07-12-2007 11:21am
    #1
    shanemort
    Registered Users, Registered Users 2 Posts: 234 ✭✭


    Guys,

    At the moment my company uses a call loggin utlitly backed of to SWL called Tesseract. (its pretty crap)

    What i'm looking to do is find something that possbiley replaces that in the long term, but in the short term can manage the following.

    We need to be able to send an email to support@mycompany.ie and it take the email and creates a ticket reference, then updates the sender of any action to that ticket.

    Is there a open source product that can do this, i remember playing with something before but cant remember the name.....

    Just testing at the moment so anything free or with a free trial would be great.

    Thanks


Comments

  • #2
    feylya
    Moderators, Music Moderators Posts: 23,363 Mod ✭✭✭✭feylya


    I'm in the middle of implementing the exact same thing in my company. I've found Eventum to be exactly what I need. It creates tickets from emails, sends emails from one email address, emails people when they have a new ticket assigned to them etc. Not as nice as Clarify or Remedy but it's open source and free.


  • #3
    leeroybrown
    Closed Accounts Posts: 7,563 ✭✭✭leeroybrown


    Take a look at RT. A lot of sites find it very good.


  • #4
    kippy
    Registered Users, Registered Users 2 Posts: 18,984 ✭✭✭✭kippy


    Theres a few:
    Spiceworks could do this.(and a lot more) http://www.spiceworks.com/
    Its not open source but I find it excellent (it is free)
    I've used software called RT in the past for this also.
    http://bestpractical.com/rt/

    Theres a few more out there as well but I would recommend either of these.

    Kippy


  • #5
    shanemort
    Registered Users, Registered Users 2 Posts: 234 ✭✭shanemort


    Nice quick response...

    Im not much of a linux head but that spice works one looks good.

    installed it here but its a bit slow?

    Thanks


  • #6
    mneylon
    Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭mneylon


    We use Kayako, but it's not open source

    I know we tried RT at some point, but I remember there were issues.. Can't remember the details of course :)

    Blog | Tweets



  • Advertisement
  • #7
    joePC
    Closed Accounts Posts: 1,637 ✭✭✭joePC


    +1 on Kayako - excellent piece of software - Dont use the hosted option, host it yourself.


  • #8
    Feelgood
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭Feelgood


    Open Source.....


    http://www.osticket.com/server/

    http://www.phpsupporttickets.com/

    http://www.support-logic.com/index.php

    http://www.helpcenterlive.com/


  • #9
    cros13
    Registered Users, Registered Users 2 Posts: 3,285 ✭✭✭cros13


    Anyone forgetting OTRS?

    Original Flavour:

    http://otrs.org/


  • #10
    Delirio
    Registered Users, Registered Users 2 Posts: 94 ✭✭Delirio


    feylya wrote: »
    I'm in the middle of implementing the exact same thing in my company. I've found Eventum to be exactly what I need. It creates tickets from emails, sends emails from one email address, emails people when they have a new ticket assigned to them etc. Not as nice as Clarify or Remedy but it's open source and free.

    I currently use Eventum. Pretty easy to use and implement.


Advertisement