Eircom Broadband Router Problem - HELP!

oddone

Hi

I have Eircom 2mb broadband (always on).

I use my laptop to connect to the web and the connection is through
this Netopia router : http://broadbandsupport.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/WEBCGI.EXE/,/

The problem is
over the last week the connection keeps dropping and the internet light beside the DSL light goes red and I lose connection, I then have to either switch off the router or open the 'connect page' for the system saved on my desktop
and reconnect for a minute or two to get back on, then it might run for ten or fifteen mins and drop again.
It's infuriating.
I have not had this problem before and I have this connection since March.

Does anyone know what might be causing this?

I tried the phoneline, it seems fone, if there was a problem Im sure I would not be able to connect at all, havent changed anything in the settings.

I contacted Eircom help and the guy told me to plug the DSL cable directly into the phone socket which I did and the problem didnt go away.

Anyone else experience this?

Would appreciate any help.

cheers

rc28

oddone wrote: »

Hi

I have Eircom 2mb broadband (always on).

I use my laptop to connect to the web and the connection is through
this Netopia router : http://broadbandsupport.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/WEBCGI.EXE/,/

The problem is
over the last week the connection keeps dropping and the internet light beside the DSL light goes red and I lose connection, I then have to either switch off the router or open the 'connect page' for the system saved on my desktop
and reconnect for a minute or two to get back on, then it might run for ten or fifteen mins and drop again.
It's infuriating.
I have not had this problem before and I have this connection since March.

Does anyone know what might be causing this?

I tried the phoneline, it seems fone, if there was a problem Im sure I would not be able to connect at all, havent changed anything in the settings.

I contacted Eircom help and the guy told me to plug the DSL cable directly into the phone socket which I did and the problem didnt go away.

Anyone else experience this?

Would appreciate any help.

cheers

I'm having the EXACT same problem as you. I'm on same package, have same router and in the last week or so the connection just stops every so often with the "internet" light showing red while all the others are fine. My line attenuation has actually improved in the last week (from 50 to 47) so I don't think there's a fault on my line. This model of router has never been particularly reliable (had a 3347nwg before this and it was fine) with frequent restarts necessary. The red light shos up at random times(when using the net or not).

oddone

rc28 wrote: »

I'm having the EXACT same problem as you. I'm on same package, have same router and in the last week or so the connection just stops every so often with the "internet" light showing red while all the others are fine. My line attenuation has actually improved in the last week (from 50 to 47) so I don't think there's a fault on my line. This model of router has never been particularly reliable (had a 3347nwg before this and it was fine) with frequent restarts necessary. The red light shos up at random times(when using the net or not).

Hi mate,

glad to hear I'm not alone!!

So any ideas why this is?

I rang eircom bb support, got thru to an asian guy who I found it hard to understand and Im sure vice versa, I told him of the problem, he simply said he would log it and to plug my DSL line directly into the phone socket for an hour and keep track of when the conection dies and then he said to call back if Im still having problems so they can then 'show the log to a supervising engineer'
what happens after that god knows, I need the connection this week badly and this is really frustrating, especially when it's been pretty reliable up to thsi point.

rc28

oddone wrote: »

Hi mate,

glad to hear I'm not alone!!

So any ideas why this is?

I rang eircom bb support, got thru to an asian guy who I found it hard to understand and Im sure vice versa, I told him of the problem, he simply said he would log it and to plug my DSL line directly into the phone socket for an hour and keep track of when the conection dies and then he said to call back if Im still having problems so they can then 'show the log to a supervising engineer'
what happens after that god knows, I need the connection this week badly and this is really frustrating, especially when it's been pretty reliable up to thsi point.

I have no idea why it's acting that way but your case seems to be worse than mine. Mine cuts out every hour or so but does vary.

Dotfuscator

i have this problem too and have made several posts on other threads about it too. The only things you can do is follow the tips in one of the stickies.
I asked tech support about this but they keep just giving me the runaround and when i call them back i have to explain everything again.
It's more than likely just a problem with the exchange which they won't fix for ages if you're not a business customer.

Timmaay

I've the same problem here, I'm on the 1mb always on, the goddam red light comes on about once a hour and the connection is down for about a minute:mad:.

costly

Has anyone managed to find a resolution with eircom to the problem of the broadband connection continuously, but inconsitently, dropping (red light on Internet connection).
I have had the problem for about 14 months now, had dozens of calls with the support teams, had several call outs, been on 1MB, 2MB and 3MB, all with similar poor results (it can be fine for hours but then drop 15 times in the next hour, sometimes for several minutes but usually for circa 20-30 seconds at a time).
Eircom have finally given up and told me it is contention which I find hard to beleive - surely it should simply slow down and not drop altogether for contention ?
I'm at a loss as there are not a lot of other options in the area (can't get wireless) and switching to another competitor will only see me using the crappy eircom service under the hoods anyway.
Does anyone have any suggestions or know what I need to do to get eircom to actually resolve this ongoing, and obvioulsy widespread, issue ?
Is there any chance that it is in fact a router issue even though this is my 2nd router (Netopia) from eircom ?

Funkymonk83

Hi

Just wondering if any of you managed to find a solution for this problem. Im having the exact same problem now in that sometimes it might be fine for a few hours then may drop every 10 mins. got the same answer from Eircom

Lolalane

I have this problem at the moment and its driving me nuts!!!! I have a wireless connection since Sept and never had a problem untill now. Tech support have done lots of things but to no avail. It give me a little hope if its not just me.

dub45

Lolalane wrote: »

I have this problem at the moment and its driving me nuts!!!! I have a wireless connection since Sept and never had a problem untill now. Tech support have done lots of things but to no avail. It give me a little hope if its not just me.

What are your line stats thats the best place to start looking.

Lolalane

where would I find my line stats? If its speed 48.0 signal strenght excellent. The thing is I dont seem to loose signal at all I just get booted and internet explorer cannot display web page.

--SmItHy--

the exact same thing happens to me, iv rang customer support and told them that i didnt want to go through the reseting and do i have eircom phonewatch sh1t!!i just told them i want a call out from an engineer to check the lines in my house!!iv rang 4 days ago and hopfully the tech will arrive next week sometime!!

sz_danii

Use the main phone socket in your house , make sure you fitted the spliters & filters eircom provided ...... if still ongoing 1890 260 260 .

costly

sz_danii wrote: »

Use the main phone socket in your house , make sure you fitted the spliters & filters eircom provided ...... if still ongoing 1890 260 260 .

Is that last post for real or simply an automated eircom response ? :mad:
It certainly sounds like the latter !

steamjetjoe

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ) I still have Signal strength : Excellent and Status : connected, but the broadband freezes and wont load. I find it hard to believe that Eircom have no straight forward answer for this. Plus I thought everyone was getting a free upgrade on the line speed, when is this to happen???

rc28

steamjetjoe wrote: »

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ) I still have Signal strength : Excellent and Status : connected, but the broadband freezes and wont load. I find it hard to believe that Eircom have no straight forward answer for this. Plus I thought everyone was getting a free upgrade on the line speed, when is this to happen???

I fixed the problem by simply going back to my old 3347nwg router which i thought was broken but it wasn't. It gives better noise margin figures too and there has been no disconnects since.

willyGTi

so if i change my router this could fix the problem?

dub45

willyGTi wrote: »

so if i change my router this could fix the problem?

Is there any chance you could borrow a friends router and see if the performance improves before you spend your money?

willyGTi

dub45 wrote: »

Is there any chance you could borrow a friends router and see if the performance improves before you spend your money?

im gonna try that but does it have to be a netopia router? since thats the one eircom gives out?

dub45

willyGTi wrote: »

im gonna try that but does it have to be a netopia router? since thats the one eircom gives out?

No its not about the brand at all and prob better if it wasnt a netopia or at least the same model of the netopia range.

sz_danii

steamjetjoe wrote: »

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ) I still have Signal strength : Excellent and Status : connected, but the broadband freezes and wont load. I find it hard to believe that Eircom have no straight forward answer for this. Plus I thought everyone was getting a free upgrade on the line speed, when is this to happen???

It gonna be upgraded but not at the same time for everyone, give us a call at 189026060 we fix it ! Just try to follow the agents instructions

pbarr

steamjetjoe wrote: »

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ):

My broadband worked fine for a few months then the red light started coming on every 10 minutes or so. I have 4 sockets in the house and the modem was plugged in to the main one. It worked ok when I disconnected all the other sockets after the main one. Eventually I narrowed it down to one socket. When I left it disconnected everything worked fine.

thefinalstage

Just as an aside check if svhost.exe is blocked by your firewall.

Cryos

thelastangryman wrote: »

Just as an aside check if svhost.exe is blocked by your firewall.

Ive the same problem.

Its to do with the DSLAM and not a router or pc config etc... Ive a ticket with Broadband Support who got me to do the whole reset on my Linksys WAG300N done that... still had the problem... tried to convince me it was my router so i was "hold up a min ill put my Netopia back on..." which was replied to with a "eehh oohh right...."

Netopia back on and problem reoccurs.... Sending an engineer to the exchange.

coadyj

This happens because the line quality has gone bad, the operators know jack they are crappy call center people who cant get a proper job so have to read every word they say from a screen

The problem from the twisted pair cable from the exchange being untwisted at some point, this means static gets on the line, a jump in static will result in a reset untill it can connect again

Tell the operatior that you have plug in the router into another eircom line and it worked perfectly for 1 week so ITS NOT THE ROOTER. you need to get them to send out an enginer to do a sound signal quality test from the exchange to your house and they will see it need to be replaced. Here is where the problem is. eircom dont garentee data quality in there line but if you threaten them it is in your consumer right to get what you payed for and its a legitimate case for the small claims court you should get on to someone in upper tecnical support who will send out an enginer.

I have a buisness line and im having the same problem, also the speed has now dropped to a pittiful 4mb from 10. The most anoying thing for me is in my week home i have a 24mb lin and to come home to this piece of crap 10 mg line that dropped every second.

Screw eircom and thier gaylord monopoly on the lines. If magnet comes to your area get it, its €65 a month for a 24 mb line, free landline calls, 200 min of international calls and 200 min mobile and they send out an enginer to make sure everything is done ok. and that the signal is going from the exchange to your house.

MunsterCycling

An unsurprising lack of knowledge in the previous post rooter is ROUTER. Sure get Magnet and get a router which you can barely if even open a port on and do anything with.

MC

BTW Why dig up a 4 month old thread?

sz_danii

1st you don`t know anything abouth how DSL works, even if you get magnet they have to call eircom to do the exchange job for them if something goes wrong, only if they have their own exchange ( 3 at the moment ).
2nd i worked as a call center agent , people are not crappy just customers like you are, of course they not gonna help you idiot ( sorry for this) if your an assh**e on the phone. Thats what agents do, you an ass, he`s an ass too(but the funny part is that at the end of the call your problem not gonna be fixed)

Regarding that probem with the router , if you have a linksys one (eircom doesn`t suport 3rd party equipment, read the contract you signed with them)

Thanks , and again sorry for the bad language(but some people just don`t get it )

coadyj wrote: »

This happens because the line quality has gone bad, the operators know jack they are crappy call center people who cant get a proper job so have to read every word they say from a screen

The problem from the twisted pair cable from the exchange being untwisted at some point, this means static gets on the line, a jump in static will result in a reset untill it can connect again

Tell the operatior that you have plug in the router into another eircom line and it worked perfectly for 1 week so ITS NOT THE ROOTER. you need to get them to send out an enginer to do a sound signal quality test from the exchange to your house and they will see it need to be replaced. Here is where the problem is. eircom dont garentee data quality in there line but if you threaten them it is in your consumer right to get what you payed for and its a legitimate case for the small claims court you should get on to someone in upper tecnical support who will send out an enginer.

I have a buisness line and im having the same problem, also the speed has now dropped to a pittiful 4mb from 10. The most anoying thing for me is in my week home i have a 24mb lin and to come home to this piece of crap 10 mg line that dropped every second.

Screw eircom and thier gaylord monopoly on the lines. If magnet comes to your area get it, its €65 a month for a 24 mb line, free landline calls, 200 min of international calls and 200 min mobile and they send out an enginer to make sure everything is done ok. and that the signal is going from the exchange to your house.

Nick_oliveri

See this thread for a similar problem and a possible solution.
http://www.boards.ie/vbulletin/showthread.php?t=2055412846

The SN margin is important to connection stability. Could simply be that your old phone cable cannot carry the new signal. Not that im saying its much different signal than before the upgrade. Hope this helps.

Edit: Oh rite, it was a dead thread. Nevermind so.

sz_danii

Down noise has to be very low ( between 9 - 16 dB) and the upload noise has to be ( 25 dB - 35 dB ) for a perfect line ... anyway i gonna get the correct stats..... in a couple of days

Nick_oliveri wrote: »

See this thread for a similar problem and a possible solution.
http://www.boards.ie/vbulletin/showthread.php?t=2055412846

The SN margin is important to connection stability. Could simply be that your old phone cable cannot carry the new signal. Not that im saying its much different signal than before the upgrade. Hope this helps.

Edit: Oh rite, it was a dead thread. Nevermind so.

Madman08

steamjetjoe wrote: »

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ) I still have Signal strength : Excellent and Status : connected, but the broadband freezes and wont load. I find it hard to believe that Eircom have no straight forward answer for this. Plus I thought everyone was getting a free upgrade on the line speed, when is this to happen???

I see your based in Westmeath, Mullingar perchance ??
I'm based in Greenpark myself and although I haven't experienced
disconnections my speeds have been chronically slow....

It's only happened recently it seems and it looks like Eircom have been
performing the long awaited upgrade on the exchanges....

My post here might ring some bells with you !!!

sz_danii

The red internet light comes on becouse your attainable rates suck .... give me your landline ( on private ) !

thefinalstage

--SmItHy-- wrote: »

the exact same thing happens to me, iv rang customer support and told them that i didnt want to go through the reseting and do i have eircom phonewatch sh1t!!i just told them i want a call out from an engineer to check the lines in my house!!iv rang 4 days ago and hopfully the tech will arrive next week sometime!!

Twenty euro says that the engineer never shows and you will call back pissed and the tech will say "There was never a call out scheduled". Those ****ty tests are there to prevent the engineers wasting their time and you wasting a hundred euro.

steamjetjoe wrote: »

I have the 2mb always on package with eircom for over a year now. Its only in the last 2 weeks that I have been getting the same problem ( red light on the netopia router over the internet ) I still have Signal strength : Excellent and Status : connected, but the broadband freezes and wont load. I find it hard to believe that Eircom have no straight forward answer for this. Plus I thought everyone was getting a free upgrade on the line speed, when is this to happen???

The signal strength on your laptop is just your connection to the router, not the Internet. I will agree though that the 2247 is ****. You see that red light? It can be caused by you not authenticating properly (the password server will not accept your username and password) or you are getting a connection that keeps dropping. Were you upgraded recently? If so call up tech support and ask them about your attainables. I would tell you to go else where but well, they are the only people who can make the possible required changes.

sz_danii

Neah ... your wrong!!! red light is becouse noise on the line ( BTW see that all eircom router have the same user & pass, so thats not your problem) if the red light is just sometimes on - thats a shi* line, if its always on that means is authentification ( you didn`t pay your bill in most cases).... i know what i`m saying so please don`t jump back with stupid replies !

thefinalstage

sz_danii wrote: »

Neah ... your wrong!!! red light is becouse noise on the line ( BTW see that all eircom router have the same user & pass, so thats not your problem) if the red light is just sometimes on - thats a shi* line, if its always on that means is authentification ( you didn`t pay your bill in most cases).... i know what i`m saying so please don`t jump back with stupid replies !

By the gods, please don't tell me you work in eircom tech support....

sz_danii

neah .. not tech support anymore, something better now ... been there as well ! why ?

thefinalstage

sz_danii wrote: »

Neah ... your wrong!!! red light is becouse noise on the line ( BTW see that all eircom router have the same user & pass, so thats not your problem) if the red light is just sometimes on - thats a shi* line, if its always on that means is authentification ( you didn`t pay your bill in most cases).... i know what i`m saying so please don`t jump back with stupid replies !

Not all eircom broadband customers have a standard username and password. I myself half a password that does not equate to eircom and broadband1 because I am one of the oldest customers for residential broadband.

The authentication problems are usually caused by eircoms authentication servers having software glitches and booting your ass off. Your account has to be refreshed on the server which is why you have to call back in a few hours after you run through the troubleshooting.

The red internet light that comes and goes is caused by a ****ty connection usually an unstable one. The line syncs at a certain speed and the lines max attainable gets lowered, the internet connection tries to get that max speed, they lose sync. Thats why a power cycle usually works because it forces it to re sync at a speed the line can now take.

sz_danii wrote: »

neah .. not tech support anymore, something better now ... been there as well ! why ?

Because you are not the most pleasant individual.

powera24

sz_danii .. you seem to be talking alot of sense on this subject! I'm having alot of trouble with my eircom connection at the moment!! especially at peak times... been trying to sign up to this website for about 45mins.. red light just keeps coming on!!! been looking at the stats page on my netopia/eircom homepage... sn marge seems to jump from 8.5 to -8.5 alot... below is a copy and paste off my stats within a min of each other... got the red light when i took the stats at -8.5. What do you reckon? very bad line?

Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 8.50 17.00
Line Attenuation (dB) 34.50 21.00
CRC Errors 0 3



Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) -8.-50 17.00
Line Attenuation (dB) 34.50 21.00
CRC Errors 194 126

sz_danii

Ok as i promised i got the list so :


1st one "attenuation" of the line, measures how much the signal has degraded between the exchange and the modem. The lower the dB better.
<20 dB Excellent
20-30dB very good
30dB-40dB good
40dB-50dB not so good
50dB-60dB poor ( intermittent signal sometimes )
> 60dB BAD ( connectivity problems ).

2nd one "noise margin" difference between ADSL signal and background noise. Higher is better.

<6 dB BAD
7dB-10dB not so good ( might be intermittent signal)
11 dB-20dB is good
20 dB-28dB excellent
> 29 dB outstanding

The second one is caused by missing, defective or incorrectly connected splitters/filters, faulty phone equipment, halogen lamps and stereo equipment.

Now please stop bitching that Eircom is not good ,your line is.

powera24 wrote: »

sz_danii .. you seem to be talking alot of sense on this subject! I'm having alot of trouble with my eircom connection at the moment!! especially at peak times... been trying to sign up to this website for about 45mins.. red light just keeps coming on!!! been looking at the stats page on my netopia/eircom homepage... sn marge seems to jump from 8.5 to -8.5 alot... below is a copy and paste off my stats within a min of each other... got the red light when i took the stats at -8.5. What do you reckon? very bad line?

Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 8.50 17.00
Line Attenuation (dB) 34.50 21.00
CRC Errors 0 3



Downstream Upstream
Max Allowed Speed (kbps) 3072 384
SN Margin (dB) -8.-50 17.00
Line Attenuation (dB) 34.50 21.00
CRC Errors 194 126

powera24

Thanks sz_danii ... we've been trying to get eircom to look at our line for years now!! bad connection on the phone + broadband. Looks like i'll have to get back onto them!

sz_danii

No probs .. at least now everybody can see how their line looks like....

Nick_oliveri

Could you try changing the line from the socket to your router if you have a spare phone cable? A new cable might stablise the SN margin.

Ive seen it work twice, therefore it will work again!!! :pac:

TheLoc

Does anyone know the command for resetting IP in cmd prompt? Ip config / then ip reset reset... can't remember. Anyone?

My connection is flapping between connected and disconnected every couple of seconds. the internet works fine on my phone/ps3 etc but with the laptop it doesn't. I think it could be a firewall issue. anyway last time I did this code it worked.

sz_danii

TheLoc wrote: »

Does anyone know the command for resetting IP in cmd prompt? Ip config / then ip reset reset... can't remember. Anyone?

My connection is flapping between connected and disconnected every couple of seconds. the internet works fine on my phone/ps3 etc but with the laptop it doesn't. I think it could be a firewall issue. anyway last time I did this code it worked.

ipconfig/ renew

or

ipconfig/ release

laurence997

My line attenuation is 63/31 and occasionally have bad connectivity problems. I see that the line attenuation is very high. Is there anything i can do about it?

TheLoc

Does anyone know, do eircom intentionally mess up your computer?
My wireless has never worked. even when I ring them, they get it working until the next time I turn my laptop on. now suddenly my network adapters have all failed. I thought this was something to do with my laptop so I did all the necessary driver updates but still probs. ran diags and got "inboundmailserver = fail" & outboundmailserver = fail". It appears the address is not pinging. I don't know what to do but now i have no internet and eircom are only clowns who read problems off a screen or sheet in front of them. they couldn't solve a grey hair.

tonyon

Have been through all of the above problems at various times including eircoms call centre, several times, in India?. Absolutely totally frustrating and just could not get it sorted. Finally requested a new router from Eircom and no problems since. That's about 2 months ago and fingers crossed! They are awful to deal with.

dub45

TheLoc wrote: »

Does anyone know, do eircom intentionally mess up your computer?
My wireless has never worked. even when I ring them, they get it working until the next time I turn my laptop on. now suddenly my network adapters have all failed. I thought this was something to do with my laptop so I did all the necessary driver updates but still probs. ran diags and got "inboundmailserver = fail" & outboundmailserver = fail". It appears the address is not pinging. I don't know what to do but now i have no internet and eircom are only clowns who read problems off a screen or sheet in front of them. they couldn't solve a grey hair.

Your wireless is not Eircom's responsibility (unless they have supplied a faulty router of course). Their responsiblity is to provide you with an internet signal.

You say that you have no internet but have you connected your laptop to the router by ethernet cable to see if the laptop will work that way or have you checked to see if the router is syncing with Eircom?

TheLoc

dub45 wrote: »

Your wireless is not Eircom's responsibility (unless they have supplied a faulty router of course). Their responsiblity is to provide you with an internet signal.

You say that you have no internet but have you connected your laptop to the router by ethernet cable to see if the laptop will work that way or have you checked to see if the router is syncing with Eircom?

They are useless. anyway the router is grand since my PS3/WII and my phone can all connect to it grand. but my network adapters got mysteriously uninstalled and when I run diags I get this inboundmail & outboundmail ping failed due to wrong name or something. very annoying stuff. now there is nothing in my network connections except for a dial up connection. (which I have never used). all the broadband stuff is suddenly gone. Also its saying that all my network adapters have failed.

dub45

TheLoc wrote: »

They are useless. anyway the router is grand since my PS3/WII and my phone can all connect to it grand. but my network adapters got mysteriously uninstalled and when I run diags I get this inboundmail & outboundmail ping failed due to wrong name or something. very annoying stuff. now there is nothing in my network connections except for a dial up connection. (which I have never used). all the broadband stuff is suddenly gone. Also its saying that all my network adapters have failed.

If your internet connection is fine then your problems have absolutely nothing to do with Eircom. The problems are obviously related to your laptop so time for a visit to the laptop forum or the repair shop.