Trying to cancel furniture order - where do I stand?

MartyM

Hi All

I'm hoping someone here can help us out!

In late October myself and my girlfriend put down a deposit on some furniture for our new apartment.

Last week the store called to say that they needed authorization to debit my card for the full amount before they could arrange a delivery date AND guarantee pre-christmas delivery, if this was done before December 1st.

I authorized then and there, and they managed to give me December 1st as a delivery date.

Due to unforseen circumstances, we now are not in a position to accept the delivery until Thursday 6th December, or some suitable time shortly after.

The store are now telling us that they will not deliver the furniture until after christmas, and they are going to charge us 8 Euro a day for storage.

Its bad enough that they cannot deliver the goods at any stage between now and Christmas, but to then turn around and say they will charge storage for goods they will NOT deliver is ridiculous!

I then said I wish to cancel the order completely and I did not mind losing my deposit. The assistant manager then said this was not possible, and later in the day when he heard we had paid the full amount (when chatting to my girlfriend), said we definitely could not cancel the order!

Its now a case of, "we've got all your money, so tough"!!!

All we want is some flexibility on their part and arrange a date before christmas, but they will not budge......I would also gladly pay their storage rate in that case!

Can they keep all our money, even though we have not received any goods from them?


Tomorrow we get to talk to the manager, as she was not available today, but I doubt things will improve any and all Consumer Affairs lines are closed for the weekend!!

Thanks!

Sully

Probably the wrong place to be asking..

Try Consumer Issues

MartyM

Cheers!