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BT blues

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  • 23-11-2007 1:31pm
    #1
    Latchy
    Closed Accounts Posts: 21,191 ✭✭✭✭


    From yesterdays Daily mail

    He is by no means the first telephone caller to a company to feel the blood pressure rising as efforts to make Human contact are thwarted .But he did come up with a novel responce .For six months Patrick Askins spoke to BT's automated message systems, pressed various numbers to move on to the next level of electronic time - wasting and found -on the rare occasion he did encounter a human voice -that it as in a call centre in india and couldent help .Then, in a final frenzy of frustration after all his eforts to settle a phone bil query had failed ,he hit upon the solution -You tube .
    Sure enough ,a scathing clip of him complaining about his treatment and posted on the internet video -sharing site has shamed BT into a personal reply on behalf of chairman Sis Christofor Bland

    The matter was resolved and the outstanding bill of £199,00 was refunded to mr Askins .We have all being there at some time be it with a british or irish company .http://uk.youtube.com/watch?v=5kN_duPiiz8


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    #2
    flogen
    Moderators, Society & Culture Moderators Posts: 10,243 Mod ✭✭✭✭flogen


    Wow - he made a youtube video where he vented on an issue that was annoying him, in the vein hope that someone relevant might watch it and do something about it.

    How unique.

    (moved to AH).


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    #3
    RoyalMarine
    Closed Accounts Posts: 5,824 ✭✭✭RoyalMarine


    excellent idea! and yeah he's dead right.


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    #4
    Lands Leaving
    Closed Accounts Posts: 1,145 ✭✭✭Lands Leaving


    Its fairly impressive that it worked, I wouldn't have thought they cared. Off to make an anti NTL video now!


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    #5
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    You'll be surprised how many marketing departments spend time googling the company. When a thread giving out about a company appears here, often a marketing bod will appear within a week to talk about it.

    I would imagine they search youtube specifically.


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    #6
    humbert
    Registered Users Posts: 5,238 ✭✭✭humbert


    It's a well made video, he's composed and articulate and I think would influence your middle of the road BT customer. If it had been some ranting 20-something year old I don't think there would have been a response.


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    #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    It reminds me of this guy trying to cancel his AOL account


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    #8
    Jesus Wept
    Registered Users Posts: 25,243 ✭✭✭✭Jesus Wept


    Fair play to him. Maybe I should set up a space on youtube for people to talk about how sh1T NTL are.


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