Problem with Chorus Bill

popebenny16

We ordered Sky Sport on our Chorus Digital Account there over a month ago. Since then we have got no bill. I rang the phone number to be told there was a new number, rang that. Roboman tells me that our account number isnt valid - there is a new number.

I get talking to the bloke in customer services. I give him the story and the old account number. He says that account is in credit (82c) and nothing is outstanding on it. I told him I dont want to get a bill in a few months time that will be massivly in arrears. He said "I can confirm that there is no mioney due on the account"

Years back we rented a telly, a VCR and a CD player from Thorn. They changed their computer system and hey presto never transfered the TV. Our rent collector said "say nothing" and we got a free telly.

So, by introducing new accounts at the same time we switched on Sky Sports have Chorus lost us? If we dont get billed for the service can they claim arrears?

Finally, is this also the reason why the menu on the set top box is in French and the message that we havent got a particular chennell in our subscription is also in French?

Potential-Monke

As regards the message in French, the language setting on the STB (Set Top Box) is in French... You change that in the menu someway, can't remember how, but customer (we don't) care should talk you through it! If you can speak french, press Menu on the remote and try and get to settings>language.

As regards the bill, if your account is in credit (even by a few cents) you won't get a bill. Strangely though, normally when you get a premium package from Chorus you get billed twice for it in the first month (2x€30 or whatever it is)... I'd check again with them, and get them to enter a detailed note on your account regarding the conversation and to send out a letter stating same. Cover your own ass!

steveon

Chorus changed over their billing system to the one used by NTL called Derby in the last few weeks so thats probably why there is a billing issue with your account...

icdg

With regard the French, I would put that down to nothing more sinister than Chorus' supplier Sagem being a French company!

popebenny16

icdg wrote: »

With regard the French, I would put that down to nothing more sinister than Chorus' supplier Sagem being a French company!

i sorted the french bit out, it seems the kids were messing with the settings on the box.

We've decided to put a few euro away each week and wait to see if Chorus ever bill us again. Guess we'll never get the remote control fixed now.

Drummerboy2

I cancelled my NTL Digital package a couple of months ago. I still have the basic NTL and NTL broadband which I find a good service. It was the first bill I got from Choros/Ntl and I can't really make head nor tail of it. Do Chorus bill monthly because I seem to be paying a lot less than I thought I would.

boomerang

As of this month, Chorus and NTL are working off the one billing system. That's why Chorus customers have a new look bill, and a new, eight digit UPC account number. It also means that there are now four bill cycles (customers being billed from the 7th, 14th, 21st or 28th of the month) instead of eight, as was previously the case with Chorus. What this means for some Chorus customers is that the date in the month they are billed from has changed. Therefore their bill may be a week or two weeks later than usual this month, to bring them in line with their new bill cycle. You may be charged more than usual in this month's bill as it will cover a longer period of time than normal, but the following bill (i.e. December) will revert to the normal monthly charge.

If there's no money owing on the account, it's because the new bill hasn't been generated yet.

I hope this helps!

PS If any of you guys want to query your bill, best time to do it is 9am to 10am Monday to Friday - that's when they've got the most agents covering the billing line, so the wait-time is shorter. Ring the new 1908 number (which is free from both landlines and mobiles) and choose the "billing" option.

popebenny16

well, the new bill arrived last night. it seems that they want to pay in advance now as our bill makes reference to subscription for Sky Sports and Digital up till 20th December whihc as far as i can remember Chorus never did before but I could be wrong.

boomerang

Chorus/ntl have always billed in advance.