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cancelling amex card

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  • 12-11-2007 12:41pm
    #1
    dodgyme
    Closed Accounts Posts: 1,581 ✭✭✭


    Well I have an amex card for a long time and am not happy since they moved their services from Ireland to the uk.
    Firstly I found on the website some months that they would convert 1 amex points for 2 hilton points. So off I went and did so only to discover that this was for sterling customers and euro customers could convert 1 euro for 1 hilton reward. I reminded them of the exchange rate and said one euro is worth alot more than 50pence sterling and that their rewards website was wrong as it didnt mention the ripoff that euro users were getting a terrible deal on the rewards in comparison to sterling customers. Therefore I cancelled my rewards membership because of the bad deal irish customers were getting on this.

    Now I am going to cancel the card. Basically since they moved the services to the uk they sent a mail asking for proof of residence. I asked them for more details and never received this. Then they sent me a mail saying I couldnt use the card and the information was needed for the UK government. Now that really annoyed me since I am resident in ireland and should not have to prove to the uk gov who I am and where I live.

    Next was that a bill got lost (never arrived) and they blocked the card on me as I hadnt paid in 30 days. ... When it was admin'd from Irl this never happened. There I am now paying them the outstanding plus fees for a bill that never made it and cancelling the card and wonder if other irish amex customers (or maybe now ex customers) feel about this or have they had the same problems since this move.


Comments

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    #2
    dodgyme
    Closed Accounts Posts: 1,581 ✭✭✭dodgyme


    am I the only one with an american express card?


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    #3
    BuffyBot
    Moderators, Motoring & Transport Moderators Posts: 24,924 Mod ✭✭✭✭BuffyBot


    You've given the thread a few hours. You don't need to bump it.


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    #4
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    Services for the Amex Blue card have not moved to the UK (or they haven't notified card holders like me if they have). Why not switch to Amex Blue and benefit from their 1% cashback.


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    #5
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    Cancelling mine this year, just can't justify having to pay the levy for 2 cards when one will do me....and with the way amex seems to have gone lately no-one will take it, even having trouble online; seems that visa/mastercard have it wrapped up.
    Apart from the levy I'm very happy with amex (blue) and the cashback is a definite bonus if you spend enough on it. I did have a billing problem a while back; bill never came and I didn't pay the owed amount...quick phonecall to amex CS (female well spoken Dub accent) and it was sorted, revoked the penalty charge and interest.


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    #6
    SerialComplaint
    Registered Users Posts: 2,644 ✭✭✭SerialComplaint


    Wertz wrote: »
    well spoken Dub accent
    Oxymoron?

    I have found Amex phone service to be pretty good in the past too.


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