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I Heart Zappos

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  • 31-10-2007 9:26pm
    #1
    biko
    Registered Users Posts: 81,223 ✭✭✭✭


    Not a shill, just a great story:
    One bright, extraordinary note in all of the sad stuff of the last few weeks - in May we had ordered several pairs of shoes from Zappos for my mom. She’d lost a lot of weight, and her old shoes were all too big. She had a whole new wardrobe of clothes in pretty colors, that fit, so I wanted her to have some pretty shoes that fit, too, when I took her up to Oregon to stay where her sister is. Out of seven pairs, only two fit. Not bad considering she’d never been this thin, so I was winging it, and the return shipping is free.

    The rest were here waiting to be returned. Because of various circumstances - lost label, my mom being hospitalized and me being away, the shoes were never sent back. There’s a time limit on the return of 15 days. Remember this. When you do a return to them, they pay the shipping, but you have to get the shoes to UPS yourself. Remember this, also.

    When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom had died but that I’d send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldn’t have to take the time to do it myself. I was so touched. That’s going against corporate policy.

    Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is.

    http://www.zazlamarr.com/blog/?p=240


Comments

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    #2
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Didn't think Zappos shipped to Europe.


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    #3
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    dahamsta wrote: »
    Didn't think Zappos shipped to Europe.

    ... mom.... Oregon..... Sounds like an American story to me. Nice tho, when we usually get to hear all the horrible, bad service stories, that a company would bother to do that.


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    #4
    Steve J
    Closed Accounts Posts: 151 ✭✭Steve J


    Supposed to be a great site - are they?


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