Possible to upgrade from 3pay to bill pay on 3

Our man in Havana · 28-10-2007 6:53pm #1

I want to upgrade from 3pay to bill pay on 3. I already have a 3 number which I want to keep. I see no option to do this. Is it even possible?

foggy_lad · 28-10-2007 8:19pm

yes you just sign up just as if you are bringing a different network number to three and as it is already a three number there is no delay for porting but there may be some delay switching from pre-pay to contract account?

Our man in Havana · 28-10-2007 8:27pm

I was told by a shop that you can't do it. His suggestion was to port the 3 number to vodafone for a day and then port it back to 3. Is this even allowed?

neilled · 28-10-2007 10:34pm

yes you can!

Our man in Havana · 28-10-2007 10:50pm

My local carphone warehouse certainly won't allow me to do it.

foggy_lad · 28-10-2007 11:24pm

i have emailed three to ask if this is possible and should get reply to the email tuesday or wednesday but i am fairly sure they will say it is possible to switch from 3-pay to pay-monthly

Our man in Havana · 28-10-2007 11:56pm

The question is will you be elligible to get a new phone as part of it?

foggy_lad · 29-10-2007 12:48am

you should be free to buy a contract phone using a pre-pay sim which you transfer to the contract account but maybe three work differently??

Sam Vimes · 30-10-2007 11:19am

Bond-007 wrote: »

I was told by a shop that you can't do it. His suggestion was to port the 3 number to vodafone for a day and then port it back to 3. Is this even allowed?

internal porting with 3 causes problems. you can go one way but not the other. i believe that you can't go from payg to bill. the person who told you to go to vodafone was giving you the standard way around the problem.

of course, it could just be that customer care told us all you can't but they were wrong. as we all know, they usually are

paulm17781 · 30-10-2007 11:43am

I once got a Three CC rep to tell me I could do it but I think I would lose out on a new phone. I think it is one of Three's many ways to keep customers confused and unhappy.

Our man in Havana · 30-10-2007 12:34pm

Loose out on a new phone? Screw that.

Think I will go to Vodafone for a day and then move back.

paulm17781 · 30-10-2007 12:53pm

Bond-007 wrote: »

Loose out on a new phone? Screw that.

Think I will go to Vodafone for a day and then move back.

Call 3 and threaten to change network if they don't give you what you're entitled to.

mkennedy · 30-10-2007 1:01pm

I was also told by CPW and three that you couldn't port from threepay to three contract.
Very strange.
Also because it would be a good way of testing the three network before commmitting to go on contract it's a fairly stupid policy IMHO.

Our man in Havana · 30-10-2007 1:28pm

I would not be bothered but the number I have is a pretty nice number, which I don't want to loose.

foggy_lad · 30-10-2007 10:14pm

Hi,

Thank you for enquiring about switching your 3Pay account to Pay Monthly. I was unable to call you as you haven’t provided us with any of your contact details.

I’m glad to inform you that you can certainly bring over your 3Pay number to Pay Monthly. Currently this can only be done from a 3 Store. You’ll have to buy a new contract along with a handset. Your old 3Pay number can then be transferred to the new contract account. You can locate 3 Stores in your area by logging on to our website www.three.ie or by calling customer services.

I hope this answers your query. Should you require any further assistance, please feel free to call our customer service by dialing 333 from a 3 phone (free of charge) or 083 333 3333 (charged at applicable mobile rates). We’ll be glad to assist you.

Regards,

here is the reply from three to my question about this issue and apparently you can keep your number.

Possible to upgrade from 3pay to bill pay on 3

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