Black screen

Bettyboop

Sorry if this is wrong place to post but don't know where else to put it
I have a hp notebook G5000 that was purchased new 2 months ago,the screen is black the icons are there on the desktop but barely visible.I rang hp customer care but he was foreign and I couldn't make out much of what he was trying to explain,I got the bit of taking out the battery and power cable and holding my finger on start button for a minute,but to no avail.He also told me to put it up to the sunagain no joy.He said I would have to return it and gave me an address using alpha bravo charlie delta etc. talk, but I got totally confused and asked him to spell the letters out but he spoke too fast.So I gave up. Can anyone help me out??
Thanks
Appreciated:)

kaimera

Sounds like it's a dodgy screen connection is all.

Should be under warrenty, just return it.

My 4 yo lappy is the same but moving the screen around or else a firm fist to the top of the cover tends to fix it.
Needless to say I'm in the market for a new laptop

majiktripp

Sounds very much like a dead backlight in the screen,should most definately be covered under warranty.
Where did you purchase it?

Bettyboop

majiktripp wrote: »

Sounds very much like a dead backlight in the screen,should most definately be covered under warranty.
Where did you purchase it?

Hi thanks.Purchased in power city but went there this morning and they said I have to return it to hp myself.I tried using a different power cable but no joy.
Thanks again