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NTL Telephony billing

  • 17-10-2007 12:17PM
    #1
    MHP
    Registered Users, Registered Users 2 Posts: 492 ✭✭


    Ever since I signed up for NTL's telephone service I've been charged €9.99 per month. It should be free for the first six months and €4.02 thereafter. I'm sick and tired of trying to get NTL customer support to correct it. I get the refunds but the mis-charged bills keep coming.
    If anyone else here availed of the triple-play offer, would you kindly check your bill and let me know what it says under "Subscriptions: Digital Telephony - Basic". The last customer support guy I spoke to said that all bills are sent like that - a charge of €9.99 and, at the end of the bill, an adjustment of €-9.99. It's not on mine, never has been.


Comments

  • #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,620 Mod ✭✭✭✭Cabaal


    Might be worth calling them again and requesting to speak to a supervisor in order to resolve this issue,


  • #3
    IrlJidel
    Registered Users, Registered Users 2 Posts: 412 ✭✭IrlJidel


    MHP wrote: »
    If anyone else here availed of the triple-play offer, would you kindly check your bill and let me know what it says under "Subscriptions: Digital Telephony - Basic". The last customer support guy I spoke to said that all bills are sent like that - a charge of €9.99 and, at the end of the bill, an adjustment of €-9.99. It's not on mine, never has been.

    They messed up mine at first by charging be 15.00 (!?) but it appears to be sorted now after 2 phone calls.

    My bill now appears like:

    Subscriptions:
    Telephony
    Digital Telephony-Basic (+8.26 ex vat) +9.99

    Savings and Discounts:
    Cross Services:
    6 Mth Promo: TV/Broadband/Phone (-8.26 ex vat) -9.99


    Hope this helps


  • #4
    MHP
    Registered Users, Registered Users 2 Posts: 492 ✭✭MHP


    Thanks guys. At last I got in touch with someone at NTL who seemed to know what they were doing. They've admitted their mistake and are giving me an extra 6 months free. Result!


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