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Advice Needed Please !

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  • 07-10-2007 11:11am
    #1
    sunny2004
    Registered Users Posts: 2,538 ✭✭✭


    Here's the story...
    bought a laptop off Dell 18 months ago, and after about 8 months it stopped working, returned it and they replaced the KEYBOARD. worked fine on return, but now (6/8 months after the warranty period) the keyboard is playing up and the final straw is now 2 of the keys have popped up and wont sit right now !

    Question 1, Do I have any comeback regarding the law and "fit for use" even though the warranty is UP ?

    Question 2, If yes, what way should I handle it ??


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    #2
    miju
    Banned (with Prison Access) Posts: 8,486 ✭✭✭miju


    you had a fault with it and they repaired it and you accepted the repair at the time so you can't really argue that one, though with that said "any repairs made should be permanent" but you'll need to argue that one with Dell.

    I'd say your looking at a repair charge from Dell or if your negotiation skills are good then you might get a free repair from them on the basis of the same fault re-occuring.

    definitely at this stage the chances of a replacement or refund are slim and / or none IMHO


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