Creative Consmuer Rights Issue

Mimikyu

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parsi

Print off your emails and write a letter to the relevant customer service manager (or PR if you can't get the address). Send it via Registered Post.

A paper letter can often have more weight than emails and shows that you're taking the issue seriously.

Mimikyu

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parsi

You are already over the deadline.

Now you have to write to them detailing the steps you took to rectify the problem before the deadline kicked-in and detailing the events that occurred that prevented you (through no fault of your own) from adhering to the deadline.

Your case has become drawn-out and telephone reps are going to avoid it so you need to get your side down in writing. It would be handy background if you don't get any satisfaction and decde to go o the Small Claims Court.

Mimikyu

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foggy_lad

your warranty period should be put on hold from the time you 1st contacted them with a complaint about the product as from then onwards you had not accepted the goods because of the "fault" and any time they and you spent trying to sort out the fault only counts if their "fix" is successfull! so as their "fix" did not work you are still technically within warranty but it might take the small claims court to assert this!

foggy_lad

Commander Vimes wrote:

Foggy_lad is correct. You reported the fault within 28 days and its the company's fault that its now over that time because they delayed the process. The 28 day rule should apply and you should get a replacement

off topic but was tryin to say same to you about my n73 issue in other thread! it was also within 28days when i 1st notified them and they tried to sort but as i had reported it within 28days i was in the clear:)

Mimikyu

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foggy_lad

Solitaryman666 wrote:

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the consumer is responsible for returning most goods "suitably packaged" to protect against damage but this does not mean you must register the package as registered post usually takes longer to be deliviered. saying that most manufacturers refund postage or collect items or provide pre-paid jiffey bags/freepost address labels to assist customers in returning faulty goods

parsi

foggy_lad wrote:

the consumer is responsible for returning most goods "suitably packaged" to protect against damage but this does not mean you must register the package as registered post usually takes longer to be deliviered. saying that most manufacturers refund postage or collect items or provide pre-paid jiffey bags/freepost address labels to assist customers in returning faulty goods

Registered post is generally faster.

Don't register the package if you're confident that you'll be able to otherwise prove to the company that you posted the item (or that they took delivery of it). Note that a certificate of posting is worth less than the paper it's printed on.