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City Cycles, Fairview

  • 06-10-2007 7:20pm
    #1
    Closed Accounts Posts: 19,986 ✭✭✭✭


    Left my bike in to be checked over.
    I also left the computer on the bike as the sensor was knocked loose and I wanted it fixed and checked by an expert and they agreed to do this. This wasn't the only issue obviously.

    Arrived today to pick it up and was kinda suprised they park serviced bikes outside. I asked was it out when it was raining heavily on some days during the week and was told, yes and that's how they've always done it. Customers bikes are left outside all day when they are not being worked on.

    Anyway, the computer has gone missing. I don't think the staff mislaid it and they suggested some punter robbed it from the bike when it was parked outside in their display. I got the standard line about they are not responsible for any loss of lights, computers, locks,pumps, etc so no chance of a replacement

    Bad form City Cycles, that cost me €40.


Comments

  • Closed Accounts Posts: 25 sprinter


    Thats terrible form, i live just down the road from this shop and i have always avoided it like the plague, i never realised they left customer bikes outside, just aswell i never decided to bite the bullet and for convenience sake bring down a pricey racer for any repairs, i doubt it would have lasted very long before something happened to it. What a bad way to run a business, when you leave a bike in to get work done you expect it to be looked after.


  • Registered Users, Registered Users 2 Posts: 1,747 ✭✭✭Wez


    Ha, I scoot past them every day going to college (contemplating cycling and wanted to know somewhere enroute for breakdowns!) and was suspiscious of them..

    How are they for parts and prices, do you know? I've never had a chance to stop in yet!


  • Registered Users, Registered Users 2 Posts: 6,571 ✭✭✭daymobrew


    I bring my bike to Little Sport, on Marino Mart, a tiny bit closer to the city. Phone 833-2405. Open 9:00 - 17:30, Monday to Saturday.
    I work in East Point so I can drop it in on the way to work and drop over in the afternoon to collect it. I'm very happy with the service and the very good price of same. For parts, I only get brakes there.


  • Registered Users, Registered Users 2 Posts: 26 Fulmar


    Wez wrote: »
    Ha, I scoot past them every day going to college (contemplating cycling and wanted to know somewhere enroute for breakdowns!) and was suspiscious of them..

    How are they for parts and prices, do you know? I've never had a chance to stop in yet!

    I found them OK, Bought a Speedometer there and when it did not work after fitting it they immediately replaced it. My daughter bought a road racer from them and found their price OK


  • Closed Accounts Posts: 19,986 ✭✭✭✭mikemac


    Ah, my old thread:)

    Been using Little Sport, Fairview since then, very happy with them.
    I've never set foot in City Cycles since 2007 and never intend to.

    They lost a lot of business from me for the sake of 40 euro


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  • Moderators, Science, Health & Environment Moderators Posts: 11,669 Mod ✭✭✭✭RobFowl


    daymobrew wrote: »
    I bring my bike to Little Sport, on Marino Mart, a tiny bit closer to the city. Phone 833-2405. Open 9:00 - 17:30, Monday to Saturday.
    I work in East Point so I can drop it in on the way to work and drop over in the afternoon to collect it. I'm very happy with the service and the very good price of same. For parts, I only get brakes there.

    The original owner gatecrashed my ma's 21'st :eek:


  • Closed Accounts Posts: 344 ✭✭cormacjones


    Just moved into fairview and after reading this quote i'll never use City Cyles.......

    Funny the way thus thread came back from the dead


  • Registered Users, Registered Users 2 Posts: 11,505 ✭✭✭✭DirkVoodoo


    That's mad, if they don't have room to store a bike for a few days then they should either only take on bikes for a "one day" repair (would be difficult unless you were quick, always had parts or an army of mechanics) or just not service bikes at all.

    My mate who worked in a few bike shops told me "always work on a bike like it's your own" (not a problem for me as I only work on my own bikes) but it sounded like good advice and he swears it made him a better mechanic. I wouldn't trust a shop that treats bikes with such casual disregard like that.

    I'll add that shop to my list, there are now 2 shops I will avoid at all costs.

    EDIT: Arghh! its a 2 year old thread, who the heck dug this up??


  • Registered Users, Registered Users 2 Posts: 7,525 ✭✭✭kona


    :D:D

    quite funny alright, i remember building up a Dirt Jump bike, nice out of bounds chromo Kona , asked for bars nd stem and the such in there, basic parts.....they pull out a scaldy illuminous green 2nd hand bar from behind the desk and proceeded to tell me how great it would be, since the Handlebar was the first on the list I didnt bother asking about the rest, was quite amusing though, also the fact they allowed me into the workshop was a big worry, the fact they let a customer in and the fact I saw their tools, or lack of.
    Bunch of cowboys.


  • Registered Users, Registered Users 2 Posts: 67 ✭✭blanco


    kona wrote: »
    :D:D

    the fact they allowed me into the workshop was a big worry, the fact they let a customer in and the fact I saw their tools, or lack of.
    Bunch of cowboys.

    What was wrong with letting you into the workshop? Can't you be trusted to act appropriately?


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  • Registered Users, Registered Users 2 Posts: 1,957 ✭✭✭interested


    mikemac wrote: »
    Ah, my old thread:)

    Been using Little Sport, Fairview since then, very happy with them.
    I've never set foot in City Cycles since 2007 and never intend to.

    They lost a lot of business from me for the sake of 40 euro

    +1 for Little sport.
    Place has been there for years. They've a great mechanic thats done all sorts of work on my winter bike and high end bike. Always a pleasure dealing with them. Price for work agreed up front.

    Have used the place on the corner once before and never again. They had a pretty bad attitude when I asked them for advice regarding a seatpost 'that cant'd be done. its impossible. no way. you're wasting your time' - it took a metal fabricator I know about 20 minutes to do the job.

    Leaving bikes outside for days at a time in the rain aint ideal. IMHO.


  • Registered Users, Registered Users 2 Posts: 7,525 ✭✭✭kona


    blanco wrote: »
    What was wrong with letting you into the workshop? Can't you be trusted to act appropriately?

    Customers are not allowed into workshops, because, they
    a)Rob Stuff
    b)Aint Insured
    C)Keep the mechanics from working by asking stupid questions
    D)Take up space, which is usually at a premium.

    Any shop that tells me to come into the workshop for no reason, Id be questioning their work. Just a worry Id have. Same goes for car mechanics and garages, you cannot work when you have some gobeen telling you the "right way" to do somthing, and hanging over your shoulder.

    Any bike shop Ive worked in, First thing said by the manager or owner is, NOBODY is allowed in the worshop. Its a fanastic Rule.


  • Registered Users, Registered Users 2 Posts: 302 ✭✭steinone


    I have to but in, the city cycles in Cabra is nothing like this for service or attitude, its my lbs and I much prefer going in there and having a chat to them than going to any other big bike shop anywhere.
    They just opened another shop up right off benburb street and its run by the same people.
    Pity about the Fairveiw shop.


  • Closed Accounts Posts: 344 ✭✭cormacjones


    +1 for Little Sport. Live in Fairview and decided to use them after reading this thread.Bought a bike online and they fitted it out perfectly for me and were more than happy for the work.


  • Registered Users, Registered Users 2 Posts: 15,995 ✭✭✭✭blorg


    kona wrote: »
    Customers are not allowed into workshops, because, they
    a)Rob Stuff
    b)Aint Insured
    C)Keep the mechanics from working by asking stupid questions
    D)Take up space, which is usually at a premium.

    Any shop that tells me to come into the workshop for no reason, Id be questioning their work. Just a worry Id have. Same goes for car mechanics and garages, you cannot work when you have some gobeen telling you the "right way" to do somthing, and hanging over your shoulder.

    Any bike shop Ive worked in, First thing said by the manager or owner is, NOBODY is allowed in the worshop. Its a fanastic Rule.
    Kona, that is a little over the top, I have been in many a bike workshop myself and these would be good shops that I would trust. Needless to say I would not be peering over the mechanics shoulders telling them how to do stuff. Think Bike, which I consider a good shop, sping to mind as one which have a generally very "open" workshop, it's not just that they know me.


  • Closed Accounts Posts: 135 ✭✭Glitterangel76


    daymobrew wrote: »
    I bring my bike to Little Sport, on Marino Mart, a tiny bit closer to the city. Phone 833-2405. Open 9:00 - 17:30, Monday to Saturday.
    I work in East Point so I can drop it in on the way to work and drop over in the afternoon to collect it. I'm very happy with the service and the very good price of same. For parts, I only get brakes there.
    Little Sport is a great shop, always friendly and held my bike overnight for no charge cos I couldn't get to them before they closed. I know a lot of people who work in my office in East Point that won't use City Cycles due to bad experiences or as in my case just the bad vibe from the staff working in there.


  • Registered Users, Registered Users 2 Posts: 7,525 ✭✭✭kona


    blorg wrote: »
    Kona, that is a little over the top, I have been in many a bike workshop myself and these would be good shops that I would trust. Needless to say I would not be peering over the mechanics shoulders telling them how to do stuff. Think Bike, which I consider a good shop, sping to mind as one which have a generally very "open" workshop, it's not just that they know me.

    In a perfect world it is ott, yes. But in reality its a great idea, you get work done quicker and to a better standard when you dont have to deal with customers. They always go to the mechanic with questions before the guy at the counter.
    There are some customers who are just a pain in the hole, they are paying me to fix their bike yet they seem to know how to do it themselves:D and insist on me doing it that way:D, then others that just beg and grab tools and decide to fix their bikes themselves...its a business not a charity.

    All round its a better system not to have customers near a workshop, I will admit id let people behind But only if ive feck all to do and i know them enoughto trust them around the tools etc.

    But yes its is a bit of a unfriendly harsh rule but it IMO is proven to work.


This discussion has been closed.
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