Musicstore.de Customer Service

rockandrolldamn

Has anyone delt with Music store.de from a customer service point of view?
I recently bought a Fender Twin amp from them, When it came the Cable for the footswitch was wrong, I Sent an email, no reply, I then phoned and was told a cable would be sent out to me, 3 weeks later no cable, I have since sent two addtional emails with no responce and been unable to get in contact with anyone on the phone as far as Im(Been trying now fro two days every couple of hours), Im fairly peeved off at this stage

The_g-man

rockandrolldamn wrote:

Has anyone delt with Music store.de from a customer service point of view?
I recently bought a Fender Twin amp from them, When it came the Cable for the footswitch was wrong, I Sent an email, no reply, I then phoned and was told a cable would be sent out to me, 3 weeks later no cable, I have since sent two addtional emails with no responce and been unable to get in contact with anyone on the phone as far as Im(Been trying now fro two days every couple of hours), Im fairly peeved off at this stage

Don't bother with e-mails, I've never had one answered.

The quickest way through with a complaint is ring the normal number and say you were talking to Jens Olbrich about your issue and they will try to put you straight through to him.
Ringing Jens direct seems to get redirected several times which can be annoying.

And have your customer number ready too.;)

Eoin Madsen

Jens is still there?:) I had an issue with an SPL Goldmike I got there a few years ago. Took months to sort it out tbh. Got a refund in the end.

Rigsby

Communication is not their strong point. I also had issues with them and got a refund in the end. Jens seems to be the main man there, all the foreign inquiries are transferred over to him so he is not easy to contact. Why cant they recruit more "Jens".